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bashaer aljehani, TQM officer

bashaer aljehani

TQM officer·الشركة السعودية للخدمات الأرضية

Saudi Arabia

Bachelor's degree, biology " zoology

Work experience

Total years of experience: 10 years, 7 months

TQM officer

March 2022 - Present

الشركة السعودية للخدمات الأرضية

Jeddah, Saudi Arabia

March 2022 - Present

Company industry:
Ground Fleet, Aviation, & Marine Refuelling
Job role:
Quality Control

passenger service supervisor

December 2021 - February 2022

الشركة السعودية للخدمات الأرضية

Jeddah, Saudi Arabia

December 2021 - February 2022

Company industry:
Ground Fleet, Aviation, & Marine Refuelling
Job role:
Customer Service and Call Center

Customer Service Agent

November 2019 - December 2021

الشركة السعودية للخدمات الأرضية

Jeddah, Saudi Arabia

November 2019 - December 2021

Company industry:
Airlines
Job role:
Support Services

Secretary

November 2014 - October 2018

almawj polyclinic Company

Jeddah, Saudi Arabia

November 2014 - October 2018

Responsible for providing administrative support to the administrative
manager and managing other tasks as assigned by the manager.
-Responsible for attending meeting with the manager and assisting in
creating new policies and plans to the company’s objectives.
-Responsible to preserve relationship with clients to understand their
requirements.
-Responsible for preparing staff and doctors schedule
Marketing Duties include:
-Assign to design of social media posts
-Preparing the content of social media
-Responsible for attending and planning event and exhibitions
Customer service Duties include:
-Resolve service problems by clarifying the customer's complaint; determining
the cause of the problem; selecting and explaining the best solution to solve the
problem;
-identify and assess customer’s needs to achieve satisfaction
-resolve customer complaints via mail - phone or social media

Company industry:
Other Healthcare Services
Job role:
Secretarial

Education

king Abdul-Aziz university

June 2014

June 2014

Bachelor's degree, biology " zoology

Saudi Arabia

Skills

Aviation
Expert
Aviation
Expert
Human Resources
Expert
Human Resources
Expert
Secretarial
Expert
Secretarial
Expert
Customer Service
Expert
Customer Service
Expert
Administration
Expert
Administration
Expert
ADMINISTRATION
Expert
ADMINISTRATION
Expert
ADMINISTRATIVE SUPPORT
Expert
ADMINISTRATIVE SUPPORT
Expert
CONTENT MANAGEMENT
Expert
CONTENT MANAGEMENT
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
EXHIBITIONS
Expert
EXHIBITIONS
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
MARKETING
Expert
MARKETING
Expert
MICROSOFT MAIL
Expert
MICROSOFT MAIL
Expert
POLICY ANALYSIS
Expert
POLICY ANALYSIS
Expert
Aviation
Expert
Aviation
Expert
Human Resources
Expert
Human Resources
Expert
Secretarial
Expert
Secretarial
Expert
Customer Service
Expert
Customer Service
Expert
Administration
Expert
Administration
Expert

Languages

Arabic
Expert
English
Expert