Senior Systems Engineer
XonTel Technology Co.
Total years of experience :10 years, 1 Months
➢ Planning, designing and implementing SMB and enterprise VOIP network solutions.
➢ Carrying out Sales, Presales & hands-on technical trainings and presentations for partners and clients.
➢ Providing support to the sales team to design, propose and close new deals with customers.
➢ Build effective relationship with the clients so as to maintain good revenue increase for the organization.
➢ Attending technical meetings with main contractors to solve problems and discuss technical issues.
➢ Responsible for training and mentoring staff; motivating them all for effective performance for the general growth of the company.
➢ Configuration and management of XonTel VOIP systems.
➢ Implementing and troubleshooting call center solutions using XonTel call center.
➢ Designing and configuring complex installations based on Cloud PBX.
➢ Installation, configuration and support of Asterisk servers.
➢ Troubleshooting and configuration of VOIP links including SIP and IAX protocols.
➢ Support the development of appropriate integrations and testing strategies.
➢ Resolve interoperability issues between the Service components, devices, and equipment from third party vendors.
# Managing, Installing and configuring LAN, WAN, VOIP and wireless networks infrastructure.
# Handling projects for CCTV & Security Systems.
# Configuration of Ethernet channels and trunks in switching network.
# Configure, control and route all interlinks data traffic in network.
# Assign routing protocols and routing table configuration.
# Investigate, diagnose and resolve all network issues.
# Maintain network security polices and monitor compliance.
# Provides comprehensive network planning of WiFi hotspots and corporate WLAN.
# Designing and implementing Avaya VOIP systems with IVR and multiple SIP routes.
# Configuration and management of Avaya IP PBX and Avaya call center solutions.
# PSTN, ISDN PRI and SIP Trunk configuration and troubleshooting of Avaya VOIP systems.
# Configuring and troubleshooting Cisco network devices \[Switches, Routers, Access Points, and Wireless LAN Controllers\].
# Configuring and troubleshooting Avaya VOIP systems: IP Office 500 Version 2, IP Office Server Edition (Primary, Secondary, and Expansions), Voicemail Pro, IP Office Contact Center (IPOCC), Session Border Controller (SBC), IP Office One-X portal and Avaya Contact Recorder.
Honors: Top Performer in the electronics and communications engineering department 2013.
Scientific section in Al_Wataniya school
