Sales Support Manager
Infoquest
Total years of experience :8 years, 2 Months
Maintain and report from the Master Customer Database; acquire and report accurate market, product and forecast information.
Research consumer behavior and preferences in order to create the most favorable strategic results while meeting consumer needs.
Respond to technical and proposal requests from prospective customers, provide answers to technical questions and respond to competitive situations as required.
Qualify enquiries by establishing good customer contact via telephone, e-mail, personal contact, on-site visits, and trade shows etc.
Co- ordinate with the Systems Integrators, contractors and developers.
Management of payments - Invoicing and collection and also provide interface with accounting.
Applying commercial skills to meet sales and cost budgets.
Completing projects related to retail stores within the budget and time constrains.
Recruiting, developing and training staffs.
Ensuring the team delivers good customer service.
Meeting operational expectations by implementing and maintaining high retail standards.
Supervising CRM activities and handling complains.
Helping organise events and promotions
Managing deliveries from suppliers and supervise warehouse operations.
Create and maintain an active and engaged community on all brand channels, through content and campaign planning, creation, and execution.
Working closely with wider marketing teams, advertising, content and CRM to develop integrated campaigns that are in line with core business objectives.
Working with external teams and agencies to co-ordinate and implement additional activities, i.e. editorial content for the Currys blog, TechTalk, blogger/social outreach, etc.
Research new market opportunities.
Determine unmet needs and market structure.
Map out potential customers & competitors.
Developing and managing relationships with clients to gain an understanding of various marketing business processes including Brand Planning, and multi-channel promotional strategies.
Analyzing company/client and industry data to identify market trends and opportunities.
Master of Business Administration in International Business & Marketing Liverpool John Moores University, UK & Dublin Business School, Ireland.
Bachelor's degree in Physics Sacred Heart College Thevara, Cochin, India