National Health Workforce Planning Officer
Health Authority
Total years of experience :16 years, 2 Months
•Plans, organizes and conducts administrative studies, including improvement projects of court-wide significance or specific to a court division; conducts, directs or participates in studies of new and existing programs and special projects to determine feasibility, resolves problems, including organizational, technical and fiscal research and analysis; consults with division staff and staff of other divisions and agencies; develops recommendations; and implements and monitors changes.
• Assists in the management of the division by evaluating existing and proposed organizational policies and procedures.
• Reviews, analyzes, and recommends management organizational policies and procedures for division operations; participates in the development of new or revised programs, systems, procedures, and methods of operations; consults with and advises division personnel; makes recommendations; reviews and evaluates the implementation of changes.
• Identifies court programs that can be enhanced by grant funding, and prepares grant proposals.
• Reviews existing and proposed local, State and Federal legislation for impact on the Court’s activities; prepares analyses and monitors the effectiveness and results of new initiatives; consults with division personnel; develops recommendations; and prepares proposed changes.
• Prepares, directs and participates in the preparation of the Court’s annual budget, including analysis and estimates of expenditures; analysis and projections of revenue; review of intra-division requests and sub-budgets; recommendations on allocations of funds and personnel; review and consultation with division management staff; final budget preparation; and presentations to the Court Executive staff.
• Analyzes and evaluates requests from division personnel for changes in budget allocations throughout the fiscal year in such areas as staffing levels, facilities, systems, and equipment; coordinates and consults with other division personnel and other divisions; makes recommendations; and obtains final approval for changes.
• Consults, researches, negotiates and monitors contracts and agreements with outside suppliers, service providers, leasing agents and others.
• Represents the Court in management, fiscal, program and personnel matters to the various management staff, other agencies and offices.
• Trains and arranges for training of division personnel in such subjects as coordinated computer systems, supervisory and management methods, and new office procedures.
• Provides work direction to clerical and technical staff, directly or through supervisors or lead workers.
• Responds to requests from the public and other governmental and private entities for organizational, technical, operational and administrative information about the division.
• Represents the division on committees and task forces for the development, scheduling, implementation and monitoring of programs and projects that impact several or all Court divisions, or that require coordination between the Court and other public and private entities.
• Prepares narrative, graphical and statistical reports with alternative solutions for resolving issues; prepares correspondence and other written materials.
• Coordinates monitors and directs the acquisition, allocation and use of equipment, supplies, telecommunication systems, office and facility space, records storage and retrieval systems, and forms; conducts research and develops procedures to improve efficiency and cost-effectiveness; and monitors expenditures.
Responsibilities
• Manages the Alumni Affairs Office to ensure that it is operating in an efficient and effective manner in advancing the HCT's goals and objectives
• Develops an annual plan outlining the goals and objectives of the Alumni Affairs aimed at maximizing alumni interest in and involvement with the HCT and its fourteen colleges
• Develops and maintains an Alumni network (events, newsletter, activities, and outreach)
• Develops and maintains an Alumni Database, Website, Alumni Network, and an online Alumni Community
• Plans and manages all internal special events for Alumni and acts as the liaison to all College Alumni
• Oversees communication functions for Alumni including publications and news clipping service
• Keeps abreast of current college news and events
• Conducts necessary surveys and analysis of graduates (employment information) and provides online information to graduates and members
• Builds an Alumni Volunteer Program through mailing, phone calls, emails, etc.
• Sources and coordinates fund raising opportunities between the HCT and its Alumni Affairs office
• Performs other duties as directed by the Associate Provost - Student Support.
• Update our Alumni Database (create central DB) .
• Arrange meeting with career and alumni department.
• Update our policies and procedures to be common on all colleges
• Establish CS Alumni Association .
• Develop and update the current HCT Alumni website and events calendar.
• Prepare and arrange the graduation ceremony .
In charge of student service supervisor job
• Coordinates student volunteers to assist with college events and activities.
• Prepares financial plans for events and monitors relevant activities budgets.
• Assists Student Council with planning and organizing events
• Provides Student Services related information to students, graduates, guardians, and employers as required
• Demonstrates a commitment to HCT's Emiratization program and professional development initiatives for UAE National employees
• Check and maintains Graduation Eligibility records for students they have some issues.
• Generates student transcripts, schedules, grades and withdrawal reports.
• Handle student complains and try to solve it .
• Update student services supervisors page in portal . (policies and procedures, meeting minutes, news )
• Handling student problems.
• Create CAMTASIA learning videos.
• Laptop image creation and refresh.
• Event support.
• Meeting room support.(conference room)
• Exam Support.
• Temporary teaching aid asset distribution and tracking.
• Student Laptop Distribution and tracking.
• Laptop / Desktop/iPad Classroom Support.
• Logs calls and assigns technical staff; follows up with technical staff and end-user to ensure issues are resolved in a timely manner.
• Customizes and adapts software packages as required and performs routine maintenance and updates.
• Trains faculty and staff on software, classroom technology, and AV equipment as required
• Provides periodic reports to the Supervisor as needed
• Contributes to the development of the HCT by observing college and system-wide policies and procedures; and
by participating in extra-curricular activities and community events.
• Develops an awareness of and respect for the customs and cultures of HCT students and employees.
• Assists in building new laptop and desktop images
• Download all required softwares
(Oracle 10g, adobe, visual basic, C++, oxford dictionary, office2010, etc.).
• Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, and
PowerPoint)
• Lebanese Canadian Bank (December 2006- JAN 2009)
(TABADUL for shares and bonds)
IT Assistant
Responsibilities
• Following up the bank statues
(IP phones, FIT trades, horizon, equator, ATM link between two branches Abu
Dhabi and Dubai)
• Handling employees problems.
• Provide periodically report: (Finger access report)
• Dealing with recording system and site cameras.
• Download all requirements software's.
• System maintenance and troubleshooting, MS Office, TCP/IP (configuration,
addressing subnet masks)
• Configuring the pc's, making it ready to be used and adding it to the network,
adding users on the domain, make email accounts, opening the connection between the servers DFM and ADSM, adding printers to the networks,
configuring ip phones and adding to the recording system
• Abu Dhabi Commercial Bank (June 2006- December 2006)
A helpdesk agent (first line support)
Responsibilities
• Monitoring and facilitating problems
• Assisting in the managing evaluation and control of the overall process
• Handling client problems (close contact)
• Use a problem management system for tracking, monitoring, notification,
escalation, and reporting ensuring that all problem records are raised with the correct information, detailed quality information and from all sources.
• Providing the following Management report periodically:
• Problem type and velocity
• Technical support time spend attending calls
• Number of recurring problems
• Number of calls that "bounce" between support groups
• Number of inquiry calls
• Assessing problems solution for inclusion in a solution / knowledge
database.
Following up with the bank statues (ATM, IP Phones, Branches)
• Receiving staff's calls, recording and tracking Incidents, complaints & service requests
• Damac Securities in Abu Dhabi Stock Market (February 2006_
June2006) Admin Assistant
Responsibilities
• Negotiate customers.
• Opening accounts.
• Prepare and send electronic mail messages
• General archiving
• Dealing with equator and horizon system
• Create spread sheets and databases
• Prepare letters, memos and faxes in Arabic and English
Harvard technology company ( Sep2003 -Nov2003)
( IT Division)
Trainee information technologist
Responsibilities
• Creating PowerPoint slides
• Prepare researches slides
• Configuring outlook. office
• General archiving
Bachelor Degree - Major of Computer Information System. University Of Jordan \ June 2005 KASIT (KING ABDULLA SECOND INFORMAION TECHNOLOGY