Director of Operations
Riyadh bank
Total years of experience :11 years, 6 Months
The main safe and all the following (cash - bank checks - smooth - secretariats)
Issuing ATM cards and giving approval.
Assuring the ATM cards of all kinds and keeping them in a fireproof safe with a second hand with the second party.
problem solving (analytical thinking / creativity / problem analysis / problem solving / decision making)
Excellence in implementation (planning and implementation time management / process focus - compliance with procedures / operational excellence - quality and costs)
Maintaining the quality of service standards within the center.
Apply the day-to-day policies and operations of the Center.
Organizing and supervising the employees of the Center with the Director of the Center to ensure that all works are carried out according to the regular procedures.
Participating in the custody of the ATM.
خدمة عملاء
- Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.
- Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.
- Completes special requests by closing accounts; taking orders for checks; opening and closing christmas and vacation clubs; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures.
- Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.
- Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof.
- Maintains customer confidence and protects bank operations by keeping information confidential.
- Contributes to team effort by accomplishing related results as needed.
- Customer Services to include answering phones, greeting customers.
- Process and review insurance documentation and ensure all documents are complete.
- Work as a liaison between CIS and Agency personnel to ensure the proper flow of requests.
- Take payments from customers and process through Remote Deposit System.
- Maintain office supply inventory.
- Serve as a back-up for other jobs as necessary
- Gain in-depth and thorough understanding of crop insurance and P&C.
- File and maintain customer insurance files.
Serving new and existing clients and enrich their relationships with the company
Answering clients' questions and educate them about the new services
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