business operations manager
Dikken el Mazraa
Total years of experience :10 years, 9 Months
Identifyweaknesseswithintheoperationalprocessanddevelopsolutionsto increasesalesandprofits. ● Managetheshowroom, suggestingimprovementsinproductdisplay. ● Developandimprovethecustomerdeliveryprocess. ● Superviseemployeework, manageleaves, andensuresmoothoperationsduring absences. ● Conductmarketresearchtoproposeanadaptedpricingstrategyand categorizationofproducts. ● Supportinbuildingandmanagingrelationshipswithsuppliers, handlingpurchase requests, andidentifyingnewsuppliersandproducts. ● Improvetheprocurementdatabase, includingalistofkeyfood, beverage, and productsupplierswithcontactdetails. ● Ensurehealth&hygienepolicies&proceduresrelatedtofoodstorage&display. ● Maintainaccurateinventoryrecords, tracklevels, &ensureoptimalstocklevels. ● Manageandhandletechnicalissues(internet, retailsoftware, electricity, water, brokenfurniture, etc.)tomaintainoperationalflow. ● Improveandupdatedaily, weekly&monthlyreporttemplates. ● Updateinventoryreportsanddocuments. ● UpdatejobdescriptionsforeachpositionandcreatetheshopSOP. ● Overseecashoperationsandmanagecashflow. ● Setandmonitorperformanceindicators(KPI’s)foroperationalimprovements. ● Trainstaffonconventionalgroceryinternalguidelinesandcustomerrelations.
• Research potential donors and develop fundraising proposals for a company or NGO.
• Submit proposals to said donors through their preferred methods. Building trust relationships with the donors, as this is extremely important in attracting financial resources.
• Study and understand the history, structure, objectives, programs and financial needs of the organization. Formulating integrated projects coupled with economic and social feasibility studies.
• Research grant opportunities from government and non-government agencies. Involve the specialists in providing opinions, advice, and enlightenment with their proposals.
• Draft grant proposals and supporting documents based on the funding requirements of the organization.
• Submit proposals to grant coordinators for approval
• Respond to internal and external queries on drafted and submitted proposals.
• Maintain positive relationships with fund providers and other stakeholders.
• Maintain records and submit reports related to grant opportunities.
• Aid in preparing an integrated marketing plan and follow up on its implementation.
• The use of studies before the process of developing strategies, where this is done by developing the best possible strategy to achieve the highest percentage of project marketing.
• Building trust relationships with the donors, as this is extremely important in attracting financial resources.
• Adopting a policy of transparency and clarity in determining the areas in which the money will be spent.
• Formulating integrated projects coupled with economic and social feasibility studies.
• Training those involved in developing financial resources in communication and persuasion skills in coordination with and motivating human resources.
• Involve the specialists in providing opinions, advice, and enlightenment with their proposals.
• Using modern technology to develop financial resources.
• Paying attention to the media role and informing the community and donors of the Foundation's goals, activities, and achievements. Activating cooperation between charitable societies. Benefit from the pioneering experiences of charities.
• Seeking trusts from trusts, as the testimony of an external party is considered one of the strongest supporting credibility.
• Confronting the crises that the institution may be exposed to in the lack of funding and finding new solutions and opportunities.
• Follow-up and control of all marketing activities, with the aim of minimizing errors and correcting deviations.
• Follow-up on advertising programs related to marketing, and assess the degree of their response, thus identifying the shortcomings and weaknesses in them, while ensuring that they are addressed and resolved.
• To suggest appropriate agreements and partnerships that support marketing and build trust with donors.
• Aid in planning to implement media campaigns that serve project marketing in cooperation with the Media Department.
• Follow up with the media, journalistic and artistic community to prepare editorial designs and materials related to promotional activities.
• Prepare reports on marketing activities, foreign visits, and upcoming delegations.
• Leading shift, training, supervising and appraising staff.
• Managing budgets, maintaining statistical and financial records.
• Handling customer queries and complaints.
• Cash outs, closing/opening duties (BOH&FOH)
• Ordering/Receiving merchandise (food and non-food products), in compliance with Abu Dhabi health and food control inspection and municipality rules.
• Maintenance and operational management.
• Daily reports to office and management.
• Prepare monthly P&L reports and weekly KPI’s.
• Administrative support in warehouse management and field operations.(BML BER, Education PSS, WASH)
• Prepare weekly distribution plans and coordinate with WVL Security Department.
• Preparation of monthly payments for casual workers.
• Support for the maintenance and assignment of vehicles to field staff Education.
• Handle Procurement Requests and Coordination with Suppliers, support in coordinating with suppliers to receive items in the warehouse (GRN, PO, PR, and RF).
• Managed a group of Casual Workers at the warehouse, supported in receiving items from suppliers, getting items ready for distributions, sending the needed items/quantities for field distributions and counted Inventory for different projects.
• Conducting phone calls to a range of families, based on the validation plan, to gather the needed data and fill the appropriate tools.
• Field operational support in the distribution under WASH, Food Assistance, and Shelter support.
• Support in the field visits needed to identify sites and getting them cleared by the needed entities.
• Support in the warehouse items management, quality control of products and sticking the needed visibility logos on the items among other tasks. Provide the needed reports as requested by the project team.
• Managing Pricing and Stock Control, inventory management.
• Maximizing profitability and setting/meeting sales targets.
• Ensuring compliance with health and safety legislation.
• Preparing promotional materials and displays.
• Liaising with head office, paying store liabilities and following up payments, daily cash out and store sales management.
• Recruiting, training, supervising and appraising staff.
• Managing budgets, maintaining statistical and financial records.
• Handling customer queries and complaints.
• Recruiting, training, supervising and appraising staff.
• Managing budgets, maintaining statistical and financial records.
• Handling customer queries and complaints.
• Cash outs, closing/opening duties (BOH&FOH)
• Ordering/Receiving merchandise (food and non-food products), in compliance with Abu Dhabi health and food control inspection and municipality rules.
• Maintenance and operational management.
• Daily reports to office and management.
• Prepare monthly P&L reports and weekly KPI’s.
• Provide assistance on program operations and staff support on daily basis.
• Managing budgets, Petty cash, and maintaining statistical and financial records.
• Procurement procedures proper control and documentation for payments, processing of PO and non-PO vouchers, RF, PR, RFQ, processing all financial transactions.
• Maintenance of the internal expenditures control system which ensures vouchers correspond to proper transactions and follow up payments with suppliers, quotation control and purchasing.
• Inventory control, fleet assistant and logistics.
• Hotel and seminars reservation for staff and visitors, focal point between RI and banquet manager, event operations lead and trainings.
As a data entry clerk (or database administrator) it's my job to update and maintain information on computer systems and in archives.
It's an important role as information in these systems is only valuable if it is accurate, up to date and useable.
• Recruiting, training, supervising and appraising staff.
• Managing budgets, maintaining statistical and financial records.
• Handling customer queries and complaints.
• Cash outs, closing/opening duties (BOH&FOH)
• Ordering/Receiving merchandise (food and non-food products), in compliance with Abu Dhabi health and food control inspection and municipality rules.
• Maintenance and operational management.
• Daily reports to office and management.
• Prepare monthly P&L reports and weekly KPI’s.
Accountant, Database Information (Input-Output), Data Analyst. Conducted daily reports on merchandise, inventory, sales, profit, and loss. Assist IT manager in specific ProMart software. Greatly exposed to on floor database management in sales.
The MBA is an internationally recognized and respected qualification for managers. With a project management MBA, students will acquire the skills, knowledge, and confidence to successfully manage projects of all sizes in a changing business environments. In addition to enhancing successful students' career projects, the program aims at encouraging independent and creative thinkers.Applicants are from both the public and private sectors in the UK and abroad. The teaching programme is aimed at those who are looking to develop their careers and at ‘high flyers’ that need an understanding of all the major functions of business providing generalist knowledge for prospective leaders. In addition to enhancing successful students’ career prospects, the course aims to encourage independent and creative thinkers. This is done by following the UK Quality Assurance Agency guidelines in giving students a ‘strong practical and professional orientation’ differentiating it from other masters programmes.
Majoring in Business Information Systems develop a combination of business and technical knowledge. This major provides knowledge and skills in problem solving, business writing, management, and business organization.Graduates in this major have technical knowledge, practical skills and the ability to function in local, national and global business environments.BIS graduates can work as Information manager, Information supervisor, Network manager, Worldwide Web designer, Electronic commerce worker, Systems analyst, Application programmer and Office systems manager.
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