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batoul abuhawilli, Operations Manager

batoul abuhawilli

Operations Manager·Sankom Al Kuwait Company for Wholesale and Retail

Kuwait

Bachelor's degree, Business Administration

Work experience

Total years of experience: 20 years, 9 months

Operations Manager

May 2024 - Present

Sankom Al Kuwait Company for Wholesale and Retail

Al Asimah, Kuwait

May 2024 - Present

• Identify and develop new business opportunities (products, markets, partnerships)
• Build and maintain relationships with suppliers and strategic partners
• Lead negotiations and close business deals
• Launch new product lines
• Develop and implement sales strategies to achieve revenue targets
• Lead, train, and manage the sales team
• Monitor performance and analyze sales data
• Enhance customer journey and improve conversion rates
• Plan and execute marketing strategies and campaigns
• Manage digital marketing (Instagram, TikTok, influencer campaigns)
• Strengthen brand identity and positioning
• Oversee day-to-day operations to ensure efficiency and productivity
Company industry:
Retail & Wholesale
Job role:
Management

Senior Account Executive

July 2018 - Present

Gulf insurance group

Al Kuwait, Kuwait

July 2018 - Present

- Contacting and meeting clients and do all the needful to fulfill their needs and maintain their satisfaction.
- Product marketing, selling products and insure successful deals.
- Insure a proper after sell service with regards to Policy delivery and follow up with regards to documents and payment collections.
- Supporting juniors with any needed information, training and deal closing.
Company industry:
Insurance & TPA
Job role:
Sales

Sales Manager

March 2017 - Present

Insure & Secure Insurance Brokerage Company

Al Kuwait, Kuwait

March 2017 - Present

➢ Managing Team
➢ Contacting and meeting clients and do all the needful to fulfill their needs and maintain their satisfaction.
➢ Product marketing, selling products and insure successful deals.
➢ Insure a proper after sell service with regards to Policy delivery and follow up with regards to documents and payment collections.
Company industry:
Insurance & TPA
Job role:
Sales

Senior Account Executive

July 2018 - April 2024

Kuwait

Al Asimah, Kuwait

July 2018 - April 2024

• Contacting and meeting clients and do all the needful to fulfill their needs and maintain
their satisfaction.
• Product marketing, selling products and insure successful deals.
• Insure a proper after sell service with regards to Policy delivery and follow up with regards
to documents and payment collections.
• Supporting juniors with any needed information, training and deal closing.
Company industry:
Insurance & TPA
Job role:
Accounting and Auditing

Group Manager

April 2017 - July 2018

Insure and Secure Insurance Brokerage Company

Al Asimah, Kuwait

April 2017 - July 2018

• Managing Team
• Contacting and meeting clients and do all the needful to fulfill their needs and maintain
their satisfaction.
• Product marketing, selling products and insure successful deals.
• Insure a proper after sell service with regards to Policy delivery and follow up with regards
to documents and payment collections.
Company industry:
Insurance & TPA
Job role:
Accounting and Auditing

Property Consultant

August 2016 - March 2017

International Group Leader

Al Kuwait, Kuwait

August 2016 - March 2017

• In collaboration with management, insure the implementation of the sales and action plans.
• Handling client complains and assist in taking the proper action for problem solving.
• Product marketing, selling products and insure successful deals.
• Training and insure proper and recently updated knowledge of the products.
Company industry:
Real Estate
Job role:
Sales

Client Relations Manager – Property Consultant & Head of Resell

September 2014 - May 2016

HMG Properties

Al Kuwait, Kuwait

September 2014 - May 2016

• Responsible of all the day to day operational functions including resell Authorizations,
selling & reselling activities.
• Handling client complains and assist in taking the proper action for problem solving.
• Product marketing, selling products and insure successful deals.
• Insure a proper after sell service with regards to rents, title deed delivery, clients and
• Training fellows and insure proper and recently updated knowledge of the products,
policies and procedures
Company industry:
Real Estate
Job role:
Consulting

Head of Marketing & Media

September 2013 - September 2014

RE/MAX

Al Kuwait, Kuwait

September 2013 - September 2014

 - Handle the Marketing of RE/MAX brand name.
 - Handle the RE/MAX magazine with its contents and publishing. Co-ordinate the content with the publisher and suggest new ways to improve the magazine.
 - Responsible of All RE/MAX events, Conferences, Seminars, Receptions and Exhibitions.
 - Source Advertising opportunities and placing advertisements in press - local, regional, national and specialist publications - or on the radio depending on the organization and the campaign.
 - Manage the production of marketing materials, including leaflets, posters, flyers and newsletters.
 - Liaise with designers and printers; organize photo shoots; arrange for the effective distribution of marketing materials; maintaining and updating consumer databases.
 - Conduct marketing research, marketing plans and strategies, managing budgets, evaluating marketing campaigns and monitoring competitor activity.
Company industry:
Real Estate
Job role:
Marketing and PR

PR, Media & Marketing Head

September 2013 - September 2014

RE/MAX – KQBS

Al Asimah, Kuwait

September 2013 - September 2014

• Handle the RE/MAX magazine with its contents and publishing. Co-ordinate the content
with the publisher and suggest new ways to improve the magazine.
• Responsible of All RE/MAX events, Conferences, Seminars, Receptions and Exhibitions.
• Manage the production of marketing materials, including leaflets, posters, flyers and
newsletters.
• Conduct marketing research, marketing plans and strategies, managing budgets, evaluating
marketing campaigns and monitoring competitor activity.
Company industry:
Real Estate

Human Resources Coordinator

January 2012 - August 2012

sadita holding co.

Al Farawaniyah, Kuwait

January 2012 - August 2012

** Recruitment:

- Collaborate with Administrative Team to Assist the hiring process, advertise open positions; screen applications; Conduct interviews for hiring; Perform Background checks, document thereof.
- Maintain files for resumes, Letters of interest and applications.

** Employee Relations:

- Provide information, guidance and support to individual employees and administrative team about personnel issues.
- Receive, ensure proper documentation of and categorize grievances (Employment, Interpersonal, and Business).
- Maintain Personnel Files for all employees.
- Maintain and update all required forms dealing with Policies concerning Staff communication and Professional expectations.
- Work on Employee Handbook.
- Ensure Proper Documentation for personnel files.
- Update and maintained staff data.

** Standard Operating Procedures:

- Government Affairs Management - Worked on SMART Personnel System.
Company industry:
FMCG
Job role:
Human Resources and Recruitment

Human Resources Coordinator

January 2012 - August 2012

Sadita Holding Group

Al Asimah, Kuwait

January 2012 - August 2012

• Collaborate with Administrative Team to Assist the hiring process, advertise open
positions; screen applications; Conduct interviews for hiring; Perform Background checks,
document thereof.
• Provide information, guidance and support to individual employees and administrative
team about personnel issues.
Company industry:
FMCG
Job role:
Human Resources and Recruitment

Trainee

August 2010 - August 2010

Bank Med

Beirut, Lebanon

August 2010 - August 2010

service
Company industry:
Banking
Job role:
Other

Student services-Assistant

March 2001 - June 2008

Lebanese American University

Beirut, Lebanon

March 2001 - June 2008

student assistant at the dean of students office, supervises the university study areas.
Company industry:
Primary, Prep, & Secondary School
Job role:
Support Services

Education

Lebanese American University(LAU)

January 2011

January 2011

Bachelor's degree, Business Administration

Lebanon

Skills

Media

Expert

Business Development

Expert

Marketing

Expert

Team Handling

Expert

Sales

Expert

Management

Intermediate

Leadership

Expert

Marketing

Intermediate

Team Work

Expert

Sales

Intermediate

Closing Deals

Expert

Adaptability

Expert

Grievances

Expert

Government

Expert

Government Affairs

Expert

Hiring

Expert

Screen

Expert

BUSINESS ADMINISTRATION

Intermediate

HUMAN RESOURCE MANAGEMENT

Intermediate

LABOR RELATIONS

Intermediate

OPERATIONS

Intermediate

PROJECT RISK MANAGEMENT

Intermediate

REMUNERATION

Intermediate

STRATEGIC MANAGEMENT

Intermediate

WORKFORCE PLANNING

Intermediate

Languages

Arabic

Expert

English

Expert

Turkish

Intermediate

Training and Certifications

Certifications
ICDL "International Computer Driving License" Certified
Attendance Certificate Continuing Education Program (CEP)
Professional in Human Resources (PHR)

Hobbies and interests

swimming…
Reading,
Music,