Business Development Manager
SWORD Group
Total years of experience :20 years, 5 Months
Multinational Business Development Manager and Software Technology Expert at Sword Group, a global leader in digital transformation and software solutions.
My core competencies include business analysis, presales, bid management, sales, recruitment operations, customer relationship management, and customer success. I have a strong expertise in data-driven, long-term strategic planning and executing multi-million dollar deals for IT projects with corporate clients in Lebanon, MEA, and Europe regions.
As a Business Development Manager at Sword Group, I lead corporate sales and business development operations for a diverse portfolio of software products and services, covering various sectors such as finance, healthcare, education, and public administration. I also recruit, establish, coach, and train consultants for presales and sales teams within Lebanon, Europe, MEA, and the GCC region, ensuring high performance and customer satisfaction.
My mission is to leverage my technical and business skills, as well as my extensive network of contacts, to create value for my clients and my company. I am passionate about delivering innovative and customized solutions that meet the needs and expectations of my clients and help them achieve their goals. I am fluent and able to conduct business in English, Arabic, and Spanish languages.
Neumann (Implify Software Solutions) was a startup company at that time, owned by a group of Lebanese Entrepreneurs, and my consultancy role was to help them mainly in boosting the marketing and sales activities and to train their existing team to promote and sell their software solution within the Financial industry of Lebanon, and other selected countries.
Responsibility:
- Based out of Beirut, and responsible of establishing the marketing and sales operations in Lebanon
- Business Development, Partner and Channel sales development to other countries in GCC, Europe, and North America
- Target small, medium, and large corporate organizations to market and sell software solutions
- Business Requirements Gathering
- Solution Presentation
- Introduce Neumann to key financial sector accounts such as Credit Libanais Bank.
- Manage existing enterprise accounts
- Travel to other countries whenever needed
- Proposal authoring
- Deliver responses to RFPs
- Develop new partnerships and alliances with local and international companies
- Plan, design, and establish a new CRM system inside the company to monitor, maintain, and ensure that all sales-related data is entered and captured appropriately.
- Training and mentoring the existing sales representatives and handover the sales operations and the CRM system to them
Gannage is a leading provider of Hardware and Software for the medical domain, including hospitals, aesthetic centers, physiotherapy clinics, and sports/rehab centers.
Responsibilities:
- Prepare business plan for each of the product lines on a regular basis
- Product Lines comprise of Medical equipment and specialized software that are used by medical clinics, Aesthetic centers, Physiotherapy centers, and Hospitals.
- Effect visits to the market in order to achieve the 4 sales pillars: Interviewing, presenting, closing and follow up.
- Plan department’s sales activities towards achieving agreed business plan and sales targets.
- Manage the complete follow up of the Department’s clientele and solve all related issues in coordination with the other related departments.
- Drive sales team of the Department for optimum sales results. Department consists of 5 different divisions, each division having its own portfolio of equipment, with a total of 12 people reporting to my role.
- Coordinate and strategize with the supervisors of each division in order to achieve assigned sales targets.
- Suggest to management after coordinating with the Marketing Department, local and international congresses, as well as events attendance related to the Products.
- Coordinate local congresses, events and promotional activities with the Marketing and Scientific Departments.
- Plan products and territory distribution inside the department among all the parties in the sales team for best sales performance, and submit it to General Manager for approval.
- Manage and maintain the company’s relation with the international equipment suppliers.
- Develop and expand the business portfolio of each division by bringing new niche equipment into the market.
MetLife is a leading Financial and Insurance services company.
Responsibilities:
-Recruit and manage a team of sales consultants through strong leadership and training, to build a positive work environment, and develop and promote a productive sales atmosphere.
-Coach and develop sales consultants to exceed sales objectives.
-Target both individuals and corporate organizations.
-Provide input about the sales objectives and goals.
-Monitor weekly sales activity and provide appropriate training and motivation
- Achieve Numbers for Both Policy Sales and Agent Recruitment targets
-Deploy process improvement or strategic initiatives focused at driving increased customer satisfaction, efficiency, sales productivity, and expense management.
-Full people management responsibility: including recruitment, termination, promotion, performance management, quality and monitoring, coaching, along with training and development.
Netways delivers consultancy and high-quality business technology IT solutions to governments and organizations in all industries.
Netways has been a Microsoft Gold Certified Partner for more than 15 years of proven expertise in implementing turn-key solutions, based on Microsoft’s latest technologies. Serving more than 2, 500 customers through worldwide locations in the MEA (Lebanon, Jordan and Egypt), KSA (Riyadh, Jeddah and Khobar), Gulf (UAE, Bahrain and Qatar) and North America (Canada) Regions.
Responsibilities:
- Based out of Beirut, and responsible of a team of channel account managers in the countries of Lebanon, Bahrain, Qatar, and Oman.
- Study, plan, build, and propose a suitable business plan for the assigned market/territory
- Commit and Achieve a sales department quota target set per quarter
- Lead and follow up with the sales team to ensure proper sales activities are carried out on a daily basis
- Manage and deliver small, medium, and large responses to tender bids
- Recruit and train new sales executives whenever required
- Optimize the sales cycle at all levels
- Ensure quality of work is achieved at all levels of the sales cycle
- Maintain continuous follow up with the sales executives to ensure customer fulfillment
- Ensure a higher retention rate of existing accounts through customer rapport and satisfaction
- Organize go-to-market campaigns by realizing creative thoughts
- Travel to other countries whenever needed.
- Training other team members
- Develop new partnerships and alliances with local and international companies
- Monitor, maintain, and ensure that all sales-related data is entered and captured in the internal CRM system
- Excellent knowledge of the market in the above-mentioned countries
Responsibilities:
-Sales activities (cold calls, meetings, requirements gathering, proposal
writing, go-to-market campaigns, collaborate in team work, etc..)
- Achieve a sales quota target set per each quarter
- Travel to other countries whenever needed.
- Sales activities and go-to-market campaigns in the following countries: UAE, Qatar, Oman,
Bahrain, Kuwait (Based out of Beirut)
- Deliver small, medium, and large responses to tender bids
- Proposal authoring
- Software Solution Consultancy
Responsibilities:
- Review and edit requirements, specifications, business processes and recommendations
related to proposed solution
- Develop functional specifications and system design specifications for awarded projects
- Present and demonstrate Microsoft Software products and technology applications when necessary
- Implement Proof of Concepts and Provide technical training
- Conduct R&D in related technology and tools
- Effectively collaborate with other team members, by helping the Sales team achieve
their targets.
- Deliver small, medium, and large responses to tender bids and proposals
- Business Requirements Gathering, Analyzing, and Documenting, using the MSF standard
- Business Analyst at the University IT Department
- Instructor of Computer Programming Courses at the Faculty of Business Administration
Instructor of Computer Networking Courses at the Faculty of Computer Science
ITIL Foundations Certificate
Oct 2001 - Jun 2003 University of Balamand Tripoli, Lebanon Computer Engineering-Information Networks and Systems, Master (MSc/MA), GPA 3.4
Oct 1998 - Jun 2001 University of Balamand Tripoli, Lebanon Computer Engineering, Bachelor (BSc/BA), GPA 3.5