Unit Manager
Bayt.com
Total years of experience :16 years, 1 Months
• Responsible for running and managing Egypt operations. Leading a team of 12 members that constitute of 8 Sales Relationship Managers, 1 Product Specialists, 2 Researcher, and 1 Recruiter.
• Sales Planning.
• Formulating the annual sales strategy and business plan for Egypt operations, mapping key business development measures to generate new opportunities, optimize sales and expand market coverage.
• Planning sales forecasting and budgeting processes, key account planning, lead generation and pipeline management.
• Review monthly P&L statements and assign actionable items in addition to collaborating on budget preparation.
• Communicate the monthly budgets and commitments of every team member through regular sales meetings.
• Report the sales staff activities and achievements to the management.
• Prepare periodical visiting plans to establish rapport with new clients, nurture and develop long-term relationships with customers.
• Recruitment, Training and Development.
• Interview candidates short listed by in house recruiter for the sales force and sales support team, evaluate them on the basis of job suitability and organizational limitations.
• Lead a monthly assessment center with a minimum of 8 candidates per period in order to hire within budget and ensure a talent pipeline year round
• Delivering sales trainings, evaluating training programs and guiding new joiners throughout the induction process to establish continuous productivity and enhance team effectiveness.
• Oversee HR functions, supervise all orientation and induction activities for new employees, confirmed and approved staff.
• Work at all times in a manner that reinforces Bayt.com as an admired and respected market-leading company
• Initiate and develop a strong relationship with Governmental and Public Authorities to generate key-note projects.
• Expand revenue size of assigned enterprise customer companies
• Determine customers' recruitment needs and talent management needs, and prepare proposals to sell services that address these needs.
• Engage new and existing accounts in a solution-selling approach to sell the full spectrum of Bayt.com’s products and services such as: recruitment, value-added services, information management.
• Manage the training, usage and follow-up queries with clients through supervision of the assigned Product Specialist
• Achieve significant market share growth, minimum sales metrics and substantial pipeline in addition to abidance by company values and qualitative assessment by relevant managers in order to achieve confirmation.
• Consistently grow market share and incrementally grow customer share in each month after confirmation.
• Participate in weekly training sessions to improve both efficiency and effectiveness.
Apr2011- Present HSBC Bank Cairo, Egypt
Personal Banking Officer & Account Officer.
( Wealth Management)
• Selling and preparing presentations to clients.
• Attracting new business such as payroll deals with new companies.
• Opening and closing of deals regarding loans and credit cards.
• Carrying on B2B operations with companies like British American Tobacco and British Petroleum ( Retail)
• Responsible for field training for new sales representatives.
Jun 2010- March 2011 CIB Bank Cairo, Egypt
Customer Servis Representative ( GIZA Branch)
Responsibilities: * Handling all customer complaints & providing them with all services needed.
* Achieving all products target.
* Monitoring all marketing activities for all bank retail products such as (credit cards, personal loans, Mortgage, Auto-loan, Fresh fund, .etc)
* Preparing an area study to market & sale all bank retail products to all companies placed.
* Attracting new business.
* Creating a marketing & sales plan.
May 08- Jun2010 HSBC Bank Cairo, Egypt
Personal Banking Representative & account officer.
2003-2007 Ain Shams University Cairo, Egypt * Licentiate of Arts, Egyptology Department. * Grade: Good.