Maissa Ben Ghazela

- Ensure exceptional customer service is delivered at all times.
- Manage and motivate the team to meet sales target.
- Manage and ensure proper stock management (stock value, out of stock daily follow up, orders and merchandise deliveries) in coordination with the supervisor.
- Visiting competitors on weekly basis in order to check the price level and take the appropriate decision
- Manage and control attractive display and correct pricing are implemented at all times
- Plan and negotiate internal promotion with suppliers on weekly basis to enforce the image of discount inside the Section
- Ensure proper training to the team to improve their skills.

Achievements: 
- Achieve leadership in market.
- Supersession of annual targeted budget by 25%.

- Managing IT staff by recruiting and training employees, communicating job expectations, and monitoring performance.
- Overseeing the annual IT budget and ensuring cost effectiveness.
- Monitoring daily operations, including server hardware, software, and operating systems.
- Coordinating technology installations, upgrades, and maintenance.
- Selecting and purchasing new and replacement hardware and software, when necessary.
- Testing, troubleshooting, and modifying information systems so that they operate effectively.

-Work with direct clients to sell the products.
- Evaluate, present and negotiate business opportunities.
-Visiting Clients continuously for promoting new software product or offers.
-Keeping management informed by submitting daily activity reports to the Head of Department

-Provide answers to clients by identifying problems; researching answers; guiding client through corrective steps.
-Improve client references by writing and maintaining documentation.
- Improve system performance by identifying problems; recommending changes.
- Accomplish information systems and organization mission by completing related results as needed

◆ The establishment of a web application within the J2EE platforme in order to manage and centralize the credit folder of all branch.