Ben Romdhane Hamdi

• Oversaw the maintenance and optimization of the company's computer systems, ensuring seamless server management.
• Enhanced operational efficiency by implementing and managing Galileo Desktop, an online reservation system critical for agency operations.
• Prioritized system functionality, leading to improved user experience and reduced downtime.
• Collaborated with cross-functional teams to ensure smooth installation and maintenance of software across all agency locations.
• Developed and executed strategies for continuous improvement, resulting in increased productivity and user satisfaction.
• Monitored system performance and addressed issues proactively to maintain high service levels.