Outlet Supervisor (Training)
ENOC Popeye’s Louisiana Kitchen
Total years of experience :17 years, 8 Months
Outlet Supervisor handling Training
Responsible in assuring that all newly hired staffs (Managers, Supervisors, cashiers, cook) will be given enough and adequate training.
Conduct orientation and store tour to the bewly hired.
Responsible in all training related concerns across the brand
Kitchen Manager
Crew Training Manager. Ensures that all team members are properly trained on all stations that they were assigned.
Responsible for the overall operations for the back of house team.
Ensures that everyone is trained on proper food preparation, using of equipment and kitchen safety techniques
Make sure that the kitchen is properly cleaned on a regular schedule, food is disposed of properly and the kitchen meets all sanitary standards.
Monitoring daily, weekly and monthly sales performance of the branch
Over-all responsible in assuring availability of stocks, packaging materials, and raw materials to be used in day to day operations
In-charge in managing food cost, waste, employee hours and other cost areas.
Assigned in attending walk-in customers and business clients
Arrange meetings, coordinate availability of Executive Management with their respective secretaries.
Assists various departments with their clerical jobs and reports.
Assigned in maintaining stationary & office supplies.
Telemarketing Team Leader
Hiring and training Telemarketers
Assigned in Telemarketer’s weekly schedule
Monitoring daily, weekly and monthly sales performance of accounts
Monitoring customer's account status
Reports directly to CSR Manager and National Sales Manager
Answer and provide accurate information for queries in our products and services.
Ensure that complaints, questions and other concerns are answered in order for us to maintain our solid customer relationship.
Provide excellent service to our customers.
Update customers on latest promo and products
Shop Managing OIC
Monitors sales and shop performance on a day to day basis.
•Coordinates with the Mall Admin with regard to their policies, mall events, mall wide sale, etc.
•Reports directly to Operation’s Manager weekly.
• Manages to submit daily sales and weekly sales report.
•Administer payroll and daily time record of the shop team members.
•Responsible for shop team member’s schedule.
• Do the screening and actual training of newly-hired team members.
Handles customer complaints, assists customers.
• Assigned in forecasting products
• Ensures the availability of stocks.
• Conducts team member’s training and seminars regarding service
• Certified Cluster Trainer
Responsible for providing quality food preparation.
• Responsible in up selling sales as a store cashier.
• Responsible for preparing the monthly / daily inventory of all store stocks.
• Responsible in coffee, juice, sandwich and spaghetti preparation.
• Responsible in dispatching food.
• Responsible in inspecting, assessing and evaluating the quality of newly delivered doughnuts,
baked products, packaging and raw materials.
• Responsible in approving / rejecting delivered products
• Responsible in attending minor complaints.