Sayyed Imran Rizwi

 Overall responsibility for the running of the store, ensuring that every customer receives an incredible cup of coffee and available products.
 Doing weekly schedule, daily shift briefing and regular team meetings.
 Hiring, training and team development.
 Complaint handling in an accurate manner and managing conflicts with best satisfied solution.
 Analyzing P&L, KPI, cost controlling, forecasting to achieve maximum profit margin.
 Overseeing the stocks levels and inventories.
 Leading staff in efficient and profitable operations of the store.
 Supervising personal hygiene, HACCP and proper usage of chemicals
 Making sure every aspect of store is running as per standards.
 Maintaining licenses and other legal documents.
 Daily checklist and walk-through.
 Making sure that each product must be serving as per the standards with best quality.

Daily shift meetings, scheduling and directing staff in daily work assignments to maximize the results.
Coordinating with team to meet sales targets and service standards
Leading staff in efficient and profitable operations of the restaurant.
Supervising personal hygiene, HACCP and proper usage of cleaning chemicals.
Sessions of motivating, coaching and training staff.
Supervising the preparation and serving of food as per the standards including home deliveries.
Maintaining good branding and excellent service of operation.
Solving issues as per the act of disciplinary action plan.
Maintaining staff files, Baladiya, Licenses.
Ensuring compliance to establish food quality and standards.
Promoting and marketing the brand.
Overseeing stock levels and inventories.

Conducting daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Scheduled and directed staff in daily work assignments to maximize results.
Supervising the Home Delivery sales.
Taking care of Staff files and Baladiya renewal.
Total quality has per ( N.S.F ).
Forecasting sales and maintaining the stocks.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Understand menu content, any menu changes & promotional activities.
Help new comers to understand the Brand and Standards.

Costa Coffee.

Worked on MIS and FOOD COST to achieve the budgeted targets
Scheduling of staff.
Worked pro-actively with management team and maintained awareness of up coming food or beverage launch.
Supporting Area manager by maintaining excellent customer service standards.
Recruited and scheduled staff at store level with HR in loop.
Having experience of Out door catering (ODC)

Making sure every cup of coffee must be at it level best.

Services