Key Account Manager
UAG Middle East
Total years of experience :20 years, 3 Months
Creates and agrees the acquisition order with the client and analyzes the sales. Identifies and proposes solutions for the products with a long rotation time, creating the proper mix of products depending of the market.
Responsible for key customers in Europe (mainly Germany) on Home Appliances complete accounts managing tasks.
Prepare, send, and follow up on client offers based on sales analysis and clients requirements.
Create, drive and coordinate sale activities pertaining to responsible accounts.
Coordinating with merchandisers in the China office and making sure the daily operations are delivered on time.
Internal reporting and account planning in UAG's internal Netsuite system.
Continuously performing competitor analysis and market trends in order to foresee clients demand shift.
Playing an outstanding role in helping the business grow from scratch to an active base through aggressive and strategic techniques;
Carrying out software sales lead generation campaigns (both telephone and email) on specific market sectors;
Generating new business opportunities from existing Ideagen customers;
Understanding prospect needs in terms of the challenges they face and the impact that is having on the efficient and effective operation of their business through business requirements analysis;
Performing sales activities such as market research, cold calling, canvasing, client meetings and increasing business revenues by closing the deals;
Presenting and demonstrating Ideagen’s QMS and Risk Management Software by speaking at events, face to face visits and via WebEx.
Managing and growing a number of global strategic accounts across various sectors including Manufacturing, Energy, Aerospace/ Defense and Security (ADS), F&B and Life Science, with a footprint in the Middle East and North Africa Region.
Updating Ideagen Customer Relationship Management system (Salesforce) with business development activities and customer information;
Assisting on organizing and attending industry trade shows and exhibitions;
Working closely with the Marketing team on planning and implementing campaigns to specific target markets/customers;
Presenting feedback on the effectiveness of marketing campaigns;
Remaining current on market events by dedicating work and personal time reading and browsing financial news and media;
Provided solution consultancy advice to businesses and institutions worldwide;
Provided periodic performance information and remained aware of changes in portfolio performance or customer profile by maintaining and documenting regular contacts with customers;
Maintained a profitable level of sales to achieve monthly objectives;
Responsible for developing and maintaining account relationships;
-Functional Sales Activities-
Sought out potential targets through cold calling and grew the book of leads.
Interviewed high net clients including high profile diplomats to determine what kind of properties they were seeking.
Accompanied buyers during visits and inspections of property, advised them on the suitability and value of the homes they were visiting.
Advised and assisted clients on market conditions, prices, legal requirements and related matters with the process of property transfer.
Responsible for negotiating sale and leasing contracts on luxury residential houses that range from 500, 000 to 1, 250, 000 Euros (6, 250, 000 AED).
Oversaw enquires of the current clients and arranged meetings with the site architects or engineers in order to forecast and resolve potential inconsistencies.
Coordinated property closings, signing of documents and disbursement of funds.
Observed, researched, and obtained information from all relevant media.
Arranged clients for financing upon requests.
Reported on sales activities to top management through CRM and Excel reports.
-Functional Marketing Activities-
Coordinated marketing campaigns with sales activities;
Prepared and sent out the monthly newsletter to the current clients in order to keep them informed about the community and other developing projects.
Worked with team members to draft various types of brochures and TV commercials in order to attract potential clients.
Analyzed market trends and recommended changes to marketing
Gathered market and customer information in order to develop successful sales strategies;
Gained a clear understanding of customers' businesses and requirements;
Arranged meetings with potential customers to prospect for new business;
Maintained and developed relationships with existing customers in person, via telephone calls and emails.
Negotiated about the costs, delivery and specifications with buyers and managers;
Negotiated the terms of agreements and closed the sales with highly profitable margins.
Recorded sales and ordered information in CRM and sent copies to the sales office.
Provided decision makers with the best information possible through the use of effective communication and follow-up throughout the entire sales process;
Acted as a direct customer contact regarding all order specifications;
Executed the knowledge of current sales and promotions policies regarding payment exchanges and security practices.
Developed and maintained ad mail campaigns, advertising schedules and sales strategies.
Expended customer base by providing excellent customer service and finding the most suitable products for the clientele.
Developed and executed plans that resulted in strong customer relationships and profitable sales.
Managed a team of two salesmen by performing training, monitoring and macro managing their daily activities.
Inputted and secured the maintenance of an organized database.
Used consultative selling skills to identify opportunities, build relationships and turn objections into sales.
Adapted in conveying the benefits of products and generated customer interest.
Quickly learned, mastered and sold new product offerings by emphasizing their features and benefits.
Successfully performed duties such as ordering, shipping, receiving, organizing, and merchandising inventory.
ls to identify opportunities, build relationships and turn objections into sales.
Adapted in conveying the benefits of products and generated customer interest.
Quickly learned, mastered and sold new product offerings by emphasizing their features and benefits.
Successfully performed duties such as ordering, shipping, receiving, organizing, and merchandising inventory.
o Customer Service Tech
Albtelecom Co, Albania, Lezhe. Mar 2003 - Aug 2004
Provided information technology assistance related to internet configuration and installation at clients' home computers.
Installed network appliances such as modem, printer and router.
Implemented and tested Microsoft software.
o University of New York Tirana (Part-Time), Professional Master, Marketing, Oct 2010 - Sep 2013
o University of New Orleans, Bachelor, Marketing, Aug 2005 - May 2009
o Hydajet Lezha, High School, General, Sep 2000 - Jun 2004
