Bethan Glenister

Covering Palm Jumeirah

. Managing a large property portfolio of mixed use units including commercial, retail and residential.
. Extensive Database management
. Legal administration
. Advertising and promoting property stock
. Business development
. Collating property information and staying up to date with RERA, and legal Real Estate practices.
. Landlord and client Liaison
. Conducting Property Valuations
. Negotiating contracts and terms
. Ensuring regular contact and care calls with clients
. Maintaining all client relationships
. Conducting viewings
. Diary management
. Working with reputable online property portals
. Dealing with customer complaints
. Handling tenant and landlord queries

Being front of house in reception area, meeting and greeting clients and introducing them to the appropriate person.
•To provide an efficient and proactive administrative support service to the Leasing and Sales Negotiators within the Residential Department in the Richmond, Putney, Banres and Northcote Road.
•Collating sales brochures including liaising with printers/suppliers/clients
•Brochure production including adding to website, liaising with floor planners, photographers etc.
•Maintaining Reapit database
•Answer the telephone in a professional manner and redirect or take a message efficiently and accurately.
•Open new job files and maintain accurate documentation on file throughout the job including archiving as appropriate.
•Ensure that files are compliant
•Book, organise and collate local weekly advertising
•General office administration including filing, updating brochure displays, post, brochure mail outs and maintaining a tidy reception area.

Reception Duties:
•The first point of contact for everyone who entered the building, providing an excellent first impression
•Booking meeting rooms and liaising with the in-house catering staff to arrange refreshments
•Arranging couriers and ordering taxis
•Dealing with queries over the phone, via email and in person
•Issuing passes and following security procedures to ensure passes are returned/ deactivated, and collating the weekly statistics
•Ensuring that calls were answered prompting, professionally and dealt with effectively
•Working closely with the facilities team and assisting with any ad hoc tasks

Administrator duties:
•Liaising over the phone, in person and via email with suppliers and contractors - the cleaning company, stationery suppliers, security company
•Creating security passes for new starters, ensuring each individual has the correct access permissions
•Tours for new starters covering health and safety, toilets, the canteen, tea areas
•Answering the helpdesk queries by phone, email and in person
•Stock checking, ordering and replenishing the stationery on a weekly basis
•Ordering catering and cleaning materials
•Raising purchase orders
Supporting the receptionist with cover and supporting the other facilities administrators

PA in the rental department supporting the regional director of lettings

•Providing full administrative support to the Head of London lettings and full secretarial support to the wider team
•Extensive diary management, acting as gate keeper for all meeting requests
•Undertaking e-mail management (manage inbox and file e-mails), ensuring that urgent emails are promptly picked up by fee earners or forwarded to another fee earner to action in their absence
•Coordinating internal and external meetings as well as telephone conferences and audio-visual conferences across various time zones and arranging refreshments/ lunches
•Extensive travel arrangements, including air and ground, transfers, visas, accommodation, hotel, currency and producing travel packs/ itinerates
•Processing expenses
•Supporting client activities, events and meetings, liaising with clients and their assistants, taking messages, passing on information and dealing with queries
•Preparing client registration documents, engagement/assignment letters, money laundering and audit letters with direction head of compliance
•Supporting Credit Revenue Specialists with the billing processes - reviewing and correcting bills, submitting billable and non-billable time via Intapp Time
•Ensuring documents accurately reflect the original request, including proofreading, checking spelling, grammar, amendments and presentation
•Supporting Marketing and BD with administrative duties e.g. preparing pitch documents arrange marketing events, ad hoc research
•Supporting and working collaboratively with other secretarial support for the Department, to provide a responsive and professional secretarial support service to clients
•Providing personal support

Conducting Spa treatments
•Overseeing trainee treatments
•Meeting and greeting visitors, signing for and dealing with daily deliveries
•Booking / cancelling appointments
•Daily stock take
•Requesting for cheques/cash from the finance department for refunds or exchange
•Photocopying documents - medical records/ files
•Typing and sending letters for Spa owner
•Answering calls, directing queries to the relevant person, taking messages and assisting where relevant
•Booking treatment rooms
•Opening, date stamping, scanning, indexing all incoming and outgoing post
•Picking up and dropping off the post and packages from the DX centre
•Ordering the stationary, water and milk on a weekly basis
•Arranging couriers and ordering taxis