Bhavya HS

• Installation and Managing Windows Server 2003 and 2008, Services like ADS, DNS, DHCP, File Server, Print Server.
• Ensure day-to-day uptime of all Windows server infrastructure and related dependent systems.
• Creating and Managing Domain User accounts and Groups in Active Directory.
• Troubleshooting Windows servers, File servers, Print servers, and Domain Controllers on windows 2003.
• Installation configuration and maintenance of Windows XP/Windows 7.
• Managing access to the Share folder and Network Printer for domain users.
• Configuration and management of antivirus (MCAFEE)
• Configuring Lotus notes, network printer, Shared printer and maintenance.
• VM ware Tool Monitoring Virtual machines, Troubleshooting and Escalating to core team, Creating Virtual machine
• Application support for Various Banking Applications globally
• Call Management using Remedy tool and service now
• Installing application for London and Chicago offshore machines via LANDESK Management Suite
• Escalating matrix, Coordination with core IT team (London, Chicago & Singapore)
• Providing Remote support for users over the Remote Assistance and Land Desk Management tool
• Troubleshooting Louts notes related Issues
• Focused on problem/change determination and resolution within SLA
• Responsible for application installations, operating system updates and security patches.

• Monitoring the Clients Servers and to raise the ticket according to the criticality of the Incidents.
• Event management - Interpret alerts received via monitoring tools, troubleshoot and take necessary remedial actions.
• Worked on providing Solutions for HIGH CPU Utilization and Memory Consumption.
• Coordinating with the Network and other teams for continuous flow of Operations.
• Website monitoring.
• Escalating the Issues and Coordinating with the core team and updating them in the ticketing tool.