Operation coordinator
L’Oréal
Total years of experience :9 years, 11 Months
• Processing Online customer order For Home Deliver Team.
Escalate any operational and non-operational delays.
• Coordinating and monitoring supply chain operations.
• Communicate with suppliers, retailers, customers
• E-Com online order processing for IKEA and ACE.
• Prepare Bill of Entry
• Plan and track the shipment of final products according to customer requirements
• Keep logs and records of warehouse stock, executed orders etc.
• Manage TL/LTL and FCL/LCL domestic logistics
• Generating shipping docs
• Resolve logistics problems
• Track fines for late shipments
• Ensure containers arrive in good condition and are braced properly
• Assist in additional roles as needed
Manage upset customers, conflicts and challenging situations
• Deliver outstanding service, exceed expectations and build long-term loyalty
• Work in teams and in a self-directed environment
• Organize workflow to meet customer deadlines.
• Understand and appropriately use the company pricing system and policies.
• Review estimates and invoices for accuracy.
• Process customer orders in a courteous, efficient and timely manner.
• Safe keeping and releasing documents.
• Release direct repair papers of containers.
• Process transactions timely and accurately.
• Process debit/credit cards transactions.
• Ensure posting of outbound deliveries using pre-designated software
• Ensure that all transactions are recorded in company database.
• Resolves the customers complaint; questions and issues
Manage retail staff, including cashiers and people working on the floor.
• Formulate pricing policies.
• Maintain inventory and ensure items are in stock.
• Keep up with fluctuating supply and demand.
• Ensure promotions are accurate and merchandised to the company’s standards.
• Ensure standards for quality, customer service and health and safety are met.
• Organize and distribute staff schedules.
• Help retail sales staff achieve sales targets.
• Handle customer questions, complaints, and issues.
• Managing merchandisers for product displays and timely placement of new products.
• Observing and weekly reporting of sales and forecast sales.
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