Key Account Manager- Relationship Management
Bupa Arabia
Total years of experience :13 years, 0 Months
• Manage a portfolio of clients with a client size base of 80, 000-100, 000 lives and / or revenue of 100-120 million SR and maintain an 80% retention in order to achieve profitability
• Build long term business relationships with key customers to ensure maximum potential is achieved for Sandoz products
• Support, coaching, reporting new comers and another teammate
• Analyze and understand commercial and technical results to negotiate with client’s price increase
• Maintain customer interaction and other applicable sources like SAMA (Saudi Arabian Monetary Agency) and CCHI (Corporate Council for health insurance)
• Manage and conduct Top to Top meeting, with the high managements and CET teams between the Key Accounts and Bupa Arabia Management
• Managed a portfolio of clients with a client size base of 30000 lives and / or revenue of 40-60 million SR and maintain a 80% retention in order to achieve profitability
• Used proactive communication and effectively seek a resolution for a bad experience
• Managed the entire sales process in line with the sales strategy and in strict adherence to the defined stages of the sales pipeline.
• Liaised with other internal departments as required to ensure smooth running of all interactions that the customer has
• Provided accurate reports and forecasts on activity and sales performance as and when required by management
• Managed conflict to ensure least disruption to organization (Update clients on promotions, and new products)
• Managed a portfolio of clients with a client size base of 15000 lives and / or revenue of 30 million SR and maintain a 80% retention in order to achieve profitability within Bupa Arabia strategy and values
• Handled customer needs with reliability and be responsive in providing prompt service
• Renewed with the proposed prices (increase) to ensure we have a positive contribution
• Managed and Monitor Loss Ratio during the year by monitoring weekly/monthly/quarterly reports and raise alerts to clients. Discuss the reports in details and present it in the form of presentation
• Ensured full compliance with all internal processes including accurate and timely maintenance of CRM records (SAGE)
• Liaised with other internal departments as required to ensure smooth running of all interactions that the customer has
• Responsible for all operational communications reporting and documentation
• In charge of aligning with the suppliers and purchasing
• Booking and filing medical devices requests, quotations and invoices
• Stocking and documenting material flow
• Responsible for employees and visitors documentations and accommodation including vacation requests, Iqamas, visa, hotel bookings and flights reservations