Administrative Assistant
Empire Aviation Group
Total years of experience :13 years, 4 Months
Fundamental job responsibilities include managing the front office and providing administrative and secretarial support to the various divisions within Empire Aviation.
• Coordinate with various staff for operational support activities of respective units as well as serving as a liaison between the various operating units to resolve day-to-day administrative and operational issues.
• Scheduling and coordinating board meetings, interviews, appointments and events within the company.
• Travel and lodging arrangements for crew and staff, domestic and international.
• Ensuring an exceptional standard of customer service with every call and client visit.
• Maintaining office supplies inventory to ensure seamless day-to-day business operation.
• Gathering and updating office data on a regular and accurate manner, maintaining well organised records to respond efficiently to various administrative needs.
• Reconciling and submitting office travel expenses and invoices.
• Initiated the practice of recycling paper, plastic and surrendered crew uniforms.
General administration
• Co-coordinating inter-office activities
• Handling office correspondence
• Managing the reception
General administration
• Co-coordinating inter-office activities
• Handling office correspondence
• Managing the reception
Responsible for communicating and coordinating with regional and international operators to assist subscribers with an extensive knowledge of relevant company information.
• Providing monthly analysis of customer satisfaction levels, adapting tasks and procedures as needed.
• Conducting monthly workshops to update sub-departments with relevant experience in conflict resolution.
• Servicing key corporate and individual clients with a positive attitude while exceeding company standards.
Front Office Receptionist