Binoy Nunes

• Assisted in the planning and execution of over 50 corporate events, improving client satisfaction by 30%.
• Coordinated logistics including venue selection, catering, and audiovisual requirements, resulting in a 20% reduction in
overall event costs.
• Maintained relationships with vendors and suppliers, negotiating contracts that saved an average of 15% per event.
• Provided on-site support during events, ensuring all operations ran smoothly and efficiently.

• Pre-processed catalog requests shared by Brand / Brand managers.
• Validated information before uploading to the catalog dashboard.
• Verified catalog data and sent corrections for accuracy and brand image.
• Created onboarding content for brands to improve customer experience.
• Monitored and listed sectors like Hair, Makeup, Nykaa Global Store, Luxury Brands, etc.
• Cross-handled CS complaints related to cataloging and issue fixing.

• Helped 80-100 customers daily with a positive attitude and focus on satisfaction.
• Maintained customer satisfaction through proactive solutions.
• Provided detailed information about products, offers, and services.
• Analyzed trends and provided data to management on service issues.
• Collaborated with teams to improve service resolution time.
• Delivered support via phone, email, and chat.
• Escalated critical issues for immediate resolution.
• Demonstrated high attention to detail and organization.

• Delivered exceptional customer service via phone, WhatsApp, and chat by leveraging in-depth product and service
knowledge to create positive customer experiences.
• Collaborated with team members to enhance service quality, contributing to improved customer satisfaction and
surpassing team performance goals.
• Cross-trained new employees and provided support to SP4D team, ensuring operational continuity.
• Developed and implemented customer service initiatives that significantly decreased wait times and improved response
efficiency.
• Resolved customer concerns related to products and services, increasing customer retention and driving additional sales.
• Handled a high volume of customer interactions with minimal wait times, maintaining service quality under pressure.
• Coordinated with external stakeholders to resolve issues and deliver effective, timely solutions.