Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Bishr ElShinnawi, SENIOR SERVICE DESK ADMINISTRATOR

Bishr ElShinnawi

SENIOR SERVICE DESK ADMINISTRATOR·Alqaryan Group For Trading and Contracti

Saudi Arabia

Bachelor's degree, Bachelor of Science, Information Technology,

Work experience

Total years of experience: 13 years, 8 months

SENIOR SERVICE DESK ADMINISTRATOR

March 2025 - Present

Alqaryan Group For Trading and Contracti

Dammam, Saudi Arabia

March 2025 - Present

* Provided technical support for hardware and software issues across multiple platforms.

* Managed incident tickets using ITSM tools, ensuring timely resolution of user requests.

* Managed users' profiles using Active Directory tools and Microsoft 365 Admin.

* Managed inventory of IT assets, including computers, peripherals, and licenses, to ensure efficient resource allocation across the organization.

* Escalated complex or high-priority issues to the appropriate team members or third-party vendors when necessary to support swift resolution.
Company industry:
Manufacturing
Job role:
Manufacturing

VSAT/IT SENIOR ENGINEER-ARAMCO CONTRACTOR

August 2022 - August 2024

Novasat Co.LTD

Dammam, Saudi Arabia

August 2022 - August 2024

• Designed, configured, and installed robust IT and VSAT network infrastructures, enhancing operational efficiency.
• Delivered exceptional customer service, fostering strong relationships and paving the way for future business opportunities.
• Consulted with clients to assess their IT needs, proposing tailored solutions that align with their objectives.
• Achieved a 30% reduction in client complaints by implementing a strategic customer service initiative, improving overall satisfaction.
• Leveraged technical expertise to troubleshoot and optimize network devices, ensuring seamless operations.
• Collaborated with cross-functional teams to drive projects to successful completion, enhancing service delivery.
Company industry:
Telecommunications
Job role:
Information Technology

VSAT SENIOR IT AND NOC ENGINEER

February 2019 - June 2022

Sudasat Company JV

Khartoum, Sudan

February 2019 - June 2022

• Configured and monitored large VSAT devices using satellite network portals (Newtec, Idirect, UHP Romantis, and Comtech) in C band and KA band, ensuring optimal performance.
• Proactively observed computer networks and servers from a central location, implementing effective incident response strategies to minimize downtime.
• Enhanced network performance by troubleshooting and resolving complex technical issues, resulting in improved service reliability.
• Collaborated with technical support, service provisioning, and sales teams to deliver high-quality network services, exceeding customer expectations.
• Leveraged strong analytical skills to identify and implement solutions that streamlined operations and increased efficiency in network management.
Company industry:
IT Services
Job role:
Information Technology

IT MANAGER

January 2016 - February 2019

VIP Co.LTD

Khartoum, Sudan

January 2016 - February 2019

• Ensured the seamless operation of computer systems, servers, and network devices, adhering to defined requirements and specifications.
• Partnered with cross-functional teams to assess and fulfill IT needs, enhancing system integration and security measures.
• Managed technology budget planning and allocation, driving optimal resource utilization aligned with organizational goals.
• Achieved a remarkable 90% improvement in network efficiency through strategic server configurations and system optimization initiatives.
• Spearheaded the implementation of best practices in IT management, fostering a culture of continuous improvement and innovation.
• Mentored junior IT staff, enhancing team capabilities and knowledge sharing within the department.
Company industry:
IT Services

SENIOR LOW-CURRENT SITE ENGINEER

October 2011 - April 2014

Syntax For Solutions ltd

Khartoum, Sudan

October 2011 - April 2014

• Designed and implemented low-current systems (CCTV, VoIP, Public Address, and access control) tailored to client requirements, ensuring compliance with contracts and SLAs.
• Maintained a comprehensive site diary to track daily operations, facilitating process evaluation and productivity enhancements.
• Collaborated with subcontractors to ensure adherence to project specifications and timelines, fostering effective communication and accountability.
• Achieved a 30% reduction in material waste through precise estimation and strategic procurement, contributing to cost efficiency and sustainability.
• Leveraged technical expertise to transition into IT infrastructure, focusing on network optimization and security solutions.
Company industry:
IT Services

TEACHER

January 2011 - April 2011

UNESCO organization

Khartoum, Sudan

January 2011 - April 2011

• Instructed diverse groups, including UNESCO members, on advanced functionalities of Windows Operating System, Microsoft Office Suite, and various social applications, enhancing their digital literacy.
• Developed and implemented structured training sessions, effectively managing participant engagement and fostering a collaborative learning environment.
• Leveraged interactive technologies to elevate training effectiveness, resulting in a measurable increase in participant engagement and knowledge retention.
• Cultivated strong communication and interpersonal skills while delivering technical training, ensuring clarity and accessibility of complex information.
• Adapted instructional strategies to meet varying skill levels, demonstrating flexibility and a commitment to continuous improvement in technology education.
Company industry:
Primary, Prep, & Secondary School

IT TECHNICAL SUPPORT INTERN

January 2010 - November 2010

Goverment General coordination

Khartoum, Sudan

January 2010 - November 2010

• Spearheaded general coordination for the National Service, optimizing IT operations and support.
• Diagnosed and resolved network and desktop device issues, enhancing system efficiency and performance.
• Minimized employee downtime by swiftly addressing hardware and software challenges, ensuring seamless operations.
• Cultivated strong relationships with staff, establishing trust as a go-to IT support resource.
• Elevated user satisfaction by 20% through prompt resolution of IT issues and implementation of effective solutions.
• Leveraged technical expertise to enhance overall IT infrastructure, contributing to a more productive work environment.
Company industry:
IT Services

Education

University of Al Neelain

September 2009

September 2009

Bachelor's degree, Bachelor of Science, Information Technology,

Sudan

GPA (percentage): 70%

GPA (percentage): 70%

Skills

IT Technical Support
Expert
IT Technical Support
Expert
Network Operations
Expert
Network Operations
Expert
SATCOM
Expert
SATCOM
Expert
Oracle Database Administration
Expert
Oracle Database Administration
Expert
LAN
Expert
LAN
Expert
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
NETWORK SUPPORT
Intermediate
NETWORK SUPPORT
Intermediate
AUTOMATION
Intermediate
AUTOMATION
Intermediate
SUPERVISION
Intermediate
SUPERVISION
Intermediate
NETWORK MANAGEMENT
Intermediate
NETWORK MANAGEMENT
Intermediate
PROFESSIONAL PROJECT MANAGER
Intermediate
PROFESSIONAL PROJECT MANAGER
Intermediate
SYSTEM MONITORING
Intermediate
SYSTEM MONITORING
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
COMPUTER REPAIR
Intermediate
COMPUTER REPAIR
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
VSAT
Expert
VSAT
Expert
PLANNING
Expert
PLANNING
Expert
ARUBA (NETWORK MANAGEMENT SOFTWARE)
Expert
ARUBA (NETWORK MANAGEMENT SOFTWARE)
Expert
COMPUTER NETWORKS
Expert
COMPUTER NETWORKS
Expert
COMPUTER SYSTEMS
Expert
COMPUTER SYSTEMS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
MODEMS
Expert
MODEMS
Expert
OPERATIONS
Expert
OPERATIONS
Expert
TIMELINES
Expert
TIMELINES
Expert
PROCUREMENT
Expert
PROCUREMENT
Expert
Helpdesk support
Intermediate
Helpdesk support
Intermediate
Database Administrator
Intermediate
Database Administrator
Intermediate
LAN Support
Intermediate
LAN Support
Intermediate
PMP
Expert
PMP
Expert
Project Management
Intermediate
Project Management
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
SAP
Expert
SAP
Expert
Oracle Database Administration
Expert
Oracle Database Administration
Expert
Low voltage devices site engineer
Expert
Low voltage devices site engineer
Expert
LAN
Expert
LAN
Expert
Help Desk Management
Expert
Help Desk Management
Expert

Languages

English

Expert

Arabic

Native Speaker

Memberships

Saudi Council Of Engineers

Certified IT Specialist Member

August 2022

Training and Certifications

Certifications
PMP
Aug 2024 - Aug 2026
Show credentials
Newtec Certified Operations Professional
Oct 2019
Oracle OCP
Dec 2014 - Dec 2018
CCNA theory and Practical course
Profesional Labs
Feb 2013 - Apr 2013
IELTS certificate with 6.5 score
IELTS test
Sep 2011 - Nov 2011

Hobbies and interests

volleyball
Football