Assistant Manager Customer Relationship
TOYOTA
Total years of experience :9 years, 6 Months
TOYOTA Southern Motors - Karachi / 2016-2017
Manage all the customer relationships activities at dealership
Plans and implements customer relationships activities
Acts as Toyota’s representative in customer conflict situations by managing complaints that cannot be handled by Sales or Service personnel
Prepare reports on complaints
Analyzes complaints and develop a customer complaints tracking system that can be used to identify the root cause and come up with improved plans
Monitor and analyzes customer satisfaction survey results
Coordinates with dealership managers to identify and resolve internal challenges to customer satisfaction
Formulates plans and programs to improve customer satisfactions
Trains and motivates dealership on customer service principles and processes
Monitor’s the dealership goodwill budget
Develops organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with organizational objectives.
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organizations; Sourcing advertising opportunities and placing adverts in the press or on the radio; Managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters and DVDs; Organizing photo shoots; Maintaining and updating customer databases; Organizing and attending events such as conferences, seminars, receptions and exhibitions;
Coordination with Indus Motor Company
Handling documentation, discrepancies, sales process & emailing and solve affairs related to sales
Preparing Reports of the Sales Staff weekly and monthly basis, comparing their performance and building the Incentive plan for the sales team
Preparing daily Dispatch report of the vehicles dispatched form the Company
Preparing Presentation and presenting the sales report to the parent company (Indus Motor Company Ltd) of this organization.
MS- Master of Science in MARKETING
MBA-Masters in Business Administration in MARKETING
