Cloud Core Operations Manager
Nokia Solutions And Networks
Total years of experience :19 years, 4 Months
SLM Manager for TP CDC project, leading a team of 44 employees in Cloud Core & VAS Network management.
Proficient in CS, PS, HLR, STP, LDI, VAS, IP Core, and Cloud infra platforms.
Technical POC for second-level network issues across various vendors, including Nokia, Huawei, ZTE, and VNF.
Handle customer escalations for Core Network with a focus on timely resolution.
Point of contact for critical issues and responsible for SLA and Service Credit KPI compliance.
Efficiently manage emergency support teams on a 24x7x365 basis for Core & VAS Network.
Lead hiring and enablement of skilled resources for Core Network multi-vendor equipment O&M.
Led CoreSLM team of 26 employees nationwide, ensuring smooth operation and maintenance of Core Network for Telenor MS & Vega project.
Successfully managed Core NE expansion, EPC network deployment, new NE/Feature deployment, Upgrades, relocations, and rollout work.
Acted as Technical Manager for Asia Core Virtualisation swap project.
Ensured achievement of PAC, FAC, and SAC for all Core-related PO.
Worked closely with pre-sales and commercial teams for project submissions and RFP responses.
Conducted regular in-house training sessions for team members in CS/PS/USPP domains.
Local Technical Manager Implementation and Planning | Telenor Pakistan VEGA Project
Led the nationwide implementation, rollout, and integration of VEGA project, including design, configuration, and commercial launch.
Responsible for the successful integration of ZTE NE’s with legacy nodes (NSN MSS/GCS).
Managed IOT, service testing, and ATP testing completion in the north region.
Achieved pre-swap KPI targets and efficiently dismantled legacy nodes (NSN & Siemens).
Led planning team for Telenor Core modernization project, involving upgrades and expansions for MSS, MGW, and EIR swap.
Successfully managed planning for Telenor R4 Core rollout, covering MSS, GCS, MGW, and TMGW.
Handled CS core planning for Zain Saudi Ramadan and Hajj Expansion Project, ensuring seamless changes in pooling percentage of MSS Pool.