Admin & Site Supervisor
Naffco
Total years of experience :13 years, 4 Months
-Accomplishes department objectives by supervising staff and organizing and monitoring work
-Manage Office operations and delegate tasks to administrative assistants.
-IMaintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities
-Accomplishes staff job results by coaching, counseling, and disciplining employees.
-Plans, monitors, and appraises job results.
-Conducts training.
-Write all routine executive Office correspondence.
-Implements and enforces systems, policies, and procedures.
-Maintains safe and healthy work environment by establishing and enforcing organization standards SKILLS
and adhering to legal regulations.
Communi ation
- Completes operations by developing schedules, assigning and monitoring work, gathering Organization skills resources, implementing productivity standards, resolving operations problems, maintaining
Presentation
reference manuals, and implementing new procedures.skills
-Provides quality service by enforcing quality and customer service standards.Reporting skills -Contributes to team effort by accomplishing related results as needed, Scheduling
-Maintained database with customer information, employee records, billing details, and categorizing for all relevant information.
Duties:
Holding meetings with Housekeeping staff to discuss their job functions.
Listening to, understanding, and clarifying guest concerns.Inspecting the cleaning and servicing of guestrooms and public areas.
Approaching guests in an attentive, friendly, courteous and service-oriented manner.
Making sure that all Guest Rooms have appropriate supplies and linens in them.
Maintaining guest confidentiality at all times.
Ensuring that rooms and bathrooms are cleaned on a daily basis.Inspecting guest rooms and guest areas.
Supervising the disposal of trash and waste.
Directing housekeeping staff to ensure a high standard of cleanliness in all public areas.
Delegating work to meet business objectives and goals.
Maintaining a high standard of personal appearance and grooming.
Vacuuming carpets and mopping and sweeping tile floors.
Training up new housekeeping staff.
Maintaining an inventory of guest room and housekeeping supplies.
Complying with all health and safety standards.
Maintaining key control.
Addressed customers face-to-face regarding their concerns
Dealt with relevant customer queries and complaints
Used the company program to troubleshoot concerns
Handled different concerns in one session
Produced positive customer feedback after resolved customer complaints
Give instructions to clients on how to solve their issues and monitor the addressed problems
Prepare monthly statistical reports