ahmed mostafa, مشرف خدمات الاتصالات

ahmed mostafa

مشرف خدمات الاتصالات

Digital Works

Location
Egypt - Cairo
Education
Bachelor's degree, accounting
Experience
19 years, 10 Months

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Work Experience

Total years of experience :19 years, 10 Months

مشرف خدمات الاتصالات at Digital Works
  • Egypt - Cairo
  • My current job since May 2019

Receive the high value customers calls, complaints calls, billing calls, escalation calls, support new comers and floor walking

Private at One way
  • Egypt - Cairo
  • March 2018 to March 2019

Export to China

human resources manager at Ebtekarat eltatwer
  • Saudi Arabia - Riyadh
  • July 2016 to February 2018

Hiring new employees, database management, arranging all branches
management, setting filing system, arranging all work force plans, and payroll management

delegate executive manager ,financial adviser , advertising , hr , public relation at Amyal albenaa
  • Saudi Arabia - Riyadh
  • November 2013 to October 2016

personal loans
property loans
contracts
marketing
customer service
hr
public relation
advertising

sales and marketing at Rabi elshifa
  • Saudi Arabia - Riyadh
  • November 2015 to July 2016

Support sales agents, area management, online marketing, hiring new employees and dealing with regional customers

senior at centro gs
  • Egypt - Cairo
  • September 2012 to October 2013

follow up with the team daily tasks.
set the monthly target
Review daily and monthly reports
Motivate the team
Reporting to the upper management

senior at vodafone egypt
  • Egypt - Cairo
  • February 2012 to August 2012

answer the customer inquiry
solve problems
handle complaints
recommend the best to the customers
retention the customers

نائب مدير مبيعات at مستوصف العنايه لطب الاسنان
  • Saudi Arabia - Altaif
  • June 2011 to January 2012

قياده مسئولين المبيعات و العمل على تحسين نسبه المبيعات - فتح قنوات بيعيه جديده - عمل تقيم على مسئولين المبيعات و العمل على تحسين مستواهم البيعى

supervisor at amer group
  • Egypt - Cairo
  • October 2008 to June 2011

handle the customer complaint .
makeing customer Requests and follow up with the site to insure its done .
answer the customer inquiries .

senior sales at elsoulaimaneyah city
  • Egypt - Cairo
  • June 2004 to September 2008

lead 4 agents team .
achieve the sales target .
reporting to the sales manager .
follow up with the site to make sure that the customer inquirys are done

Education

Bachelor's degree, accounting
  • at Faculty of commerce
  • May 2009

Specialties & Skills

Customer Service
custmer sevice
accounting

Languages

English
Expert

Hobbies

  • chess , strategy games , football , drawing