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Bonnie Long, Office manager / facilities operation lead

Bonnie Long

Office manager / facilities operation lead·Halcrow, a CH2M HILL company

United Arab Emirates

Bachelor's degree, English language and literature

Work experience

Total years of experience: 27 years, 1 months

Office manager / facilities operation lead

October 2011 - Present

Halcrow, a CH2M HILL company

Sharjah, United Arab Emirates

October 2011 - Present

- Supervised and led a facility operation/admin support team of up to 20 employees including receptionist, secretaries, document controllers, translators, office assistants, and drivers, as well as outsourced cleaners and security guards.
- Responsible for resource planning and management of assigned staff - performance review, objectives setting, task delegation, utilisation monitoring, recruitment planning, and training needs identification.
- Established procedures and process for reception management, mail management, building maintenance, record management, fleet vehicle management and security management.
- Continuously improve internal client satisfaction by constant informal discussions and meetings.
- Responsible for office supplies, inventory management and asset management. Prepare annual budgets for facilities operations. In 2014, the office was ranked as the top 1 in lowest cost in office supplies in the Middle East region - average USD9.77 per person per month, compared with the highest cost USD21.53.
- Manage purchase requisition and service contract negotiation and review, including office and warehouse rental, contracts for office cleaning, security, pest control, fleet vehicle leasing, fire fighting equipment maintenance, and electrical preventative maintenance.
- Manage office health, safety and security; carry out fire drills and emergency security callouts. In 2013, recognition was received from regional health, safety and environmental manager for my ‘... environmental campaign and ... generally leadership on safety’. In 2014 recognition award was received from regional security manager for my outstanding performance in emergency callout exercises.

Company industry:
General Engineering Consultancy
Job role:
Administration

Assistant resource accountant

May 2011 - September 2011

Halcrow International Partnership

Sharjah, United Arab Emirates

May 2011 - September 2011

- Monitored global timesheet submission performance by regions and business groups, and assisted resource accountant in salary reconciliation.

Company industry:
General Engineering Consultancy
Job role:
Accounting and Auditing

Business assistant

April 2006 - April 2011

Halcrow International Partnership

Sharjah, United Arab Emirates

April 2006 - April 2011

- Supported the Middle East regional resource and operation director in resource management, including resource commitment forecast, recruitment planning, utilisation monitoring, training needs identification, performance review, and departmental overheads control.
- Provided administrative assistance, meeting and travel coordination, document control, and project management support.

Company industry:
General Engineering Consultancy
Job role:
Administration

Assistant to office manager

January 2003 - April 2006

Halcrow Asia Partnership Shenzhen Representative Office

China

January 2003 - April 2006

- Provided assistance to office manager/chief representative in daily office operations, resource management, and reporting to China regional director.
- Led business development support work in proposal and delivery solutions assisted by other assistants across China region.
- Provided administrative assistance and project document control.

Company industry:
General Engineering Consultancy
Job role:
Administration

Project assistant

January 2000 - December 2002

Halcrow Asia Partnership Shenzhen Representative Office

China

January 2000 - December 2002

- Provided business development support, including preparation of expressions of interest, statement of capability, and proposals, from corporate information gathering, chapter drafting, translation and review, to document submission. Projects were mainly funded by the Asian Development Bank, World Bank and Japan Bank for International Cooperation.
- Provided administrative assistance to project delivery teams.

Company industry:
General Engineering Consultancy
Job role:
Secretarial

Secretary

May 1999 - December 1999

Azurix Water International, an Enron company

China

May 1999 - December 1999

- In charge of office operation and business support in the water project office, including office setup, reception, letters, reports, translation, office supplies, utilities bills payment, and office closure.

Company industry:
Electric Power Production & Transmission
Job role:
Secretarial

Education

Guangdong University of Foreign Studies

June 1999

June 1999

Bachelor's degree, English language and literature

China

Skills

MS Office tools
Expert
MS Office tools
Expert
Minutes
Expert
Minutes
Expert
Newsletters
Expert
Newsletters
Expert
Operation
Expert
Operation
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
MS Word, Excel, PowerPoint, Outlook
Expert
MS Word, Excel, PowerPoint, Outlook
Expert
English-Chinese bilingual translation, particularly in engineering field
Expert
English-Chinese bilingual translation, particularly in engineering field
Expert
MS Office tools
Expert
MS Office tools
Expert
Minutes
Expert
Minutes
Expert
Newsletters
Expert
Newsletters
Expert
Operation
Expert
Operation
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert

Languages

English
Expert
Chinese
Expert
Arabic
Beginner
French
Beginner

Memberships

International Facility Management Association, USA

Member

March 2014

Training and Certifications

Training
IOSH Managing safely
TWI, Dubai
Jan 2012