SME Direct Sales Representative
Standard Chartered Bank
Total years of experience :6 years, 3 Months
• Responsible for marketing and promoting Loans/Finance - Unit Products and Services for the Retail segment and ensure all operational activities are carried out within the stipulated frame-work of policies and procedures.
• Responsible in sourcing New to Bank Customers; insuring quality of accounts meets with SCB requirements.
• Offering a range of products to meet the needs of the customers; maintaining and managing relationships with customers.
• Ensuring Anti Money Laundering and KYC norms are meet for all new business sources. Complying & adhering to the CDD requirements and companies Group Code of Conduct.
• Duties included stock control and merchandising, achieving a high standard of customer care; delivering first class customer service, met targets and customer needs.
• Trained and supervised new and less experienced employees when required. Carried out end-of-day till reconciliations.
• Dealt with customer complaints returns and enquiries at the customer service desk. Increased managers’ operating profit and saved the company significant costs by reducing losses by 15%.
• Ensured all space in store was effectively utilized by organizing a fast turnaround merchandising concept, Implemented weekly changes in the store.
• Helped develop clear brand and promotional strategies. Assisted in compiling marketing proposals and display packages.
• Prepared merchandise for the selling floor by following daily production standards to hang, fold, and re-tag (if needed) merchandise as required; placing merchandise by collection, style, colors and sizes on the wall or in the proper fixtures.
• Maintained safe and clean working environment by placing of back stock in the stockroom, reporting damage or mechanical problems of equipment to Visual Merchandising Manager; complying with all procedures, rule and regulations.
• Full operational control of the store in the Manager’s absence, Responsible for customer service, sales and
marketing, staff training.
• Raised awareness and marketed the store by organizing special promotional sales evenings. Implemented customer follow-up questionnaire which detailed relevant management information.
• Trained unmotivated staff to a high caliber, one of which became a supervisor by organizing
training and monitoring performance through regular reviews.
• Designed customer care training package that reduced staff turnover and increased morale. Consistently outperformed other Sales Advisors. Personally responsible for a rapid sales growth in ladies department in 2006.
Focuses on: management functions, processes and skills—enabling to effectively respond to complex business and management challenges. assisting the manager in the bank in granting autioloans during my apprenticeship