Business Development Manager
Aktion Energy, Nigeria Subsidiary
Total years of experience :16 years, 9 Months
Ensuring products are supplied as at when needed to existing customers.
Capture new markets and find more prospective customers.
Wealth management for clients as regards the success of their business operations.
Customer Service
.Researched, calmed and rapidly resolved clients conflicts to prevent loss of key accounts
.Reduced customer turnaround time to 2-5 minutes per customer
.Assisted customers in getting account balances from sister branches during branch downtime
Customer Interface
.Greeted customers upon entrance and handled all cash and cheque transactions
.Assisted customers over the phone regarding discrepancies in account balances
.Carried out prompt confirmation of third party cheques
Market Research
.Interviewed customers via market research surveys to identify product issues and customer needs
Multi - tasking
.Cashiered with two cash registers at once in tandem to maximize customer flow
.Assisted colleagues in balancing end-of-day book balancing when issues arise with their balancing
Database Maintenance
.Assisted in the managing of the company database and verified, edited and modified customers’ information
.Achieved high total customer served with consultative, value-focused customer service approach
.Computed accurate data imputation for both cash and cheque transactions
.Worked as a team member performing cashier duties, customer relation duties, customer database maintenance, and other duties as assigned by the operations manager
.Resolved aggrieved customer issues and shared strategies used with colleagues to maintain top customer loyalty and satisfaction
.Worked effectively under tensed peak periods and responded to service requests and emergency call outs
.Promptly responded to general inquiries from customers, superiors, subordinates and colleagues via mail, e-mail and fax
.Managed approved cash stock and inventory balances accurately
Maintained adequate cash supply in cash drawers to meet customer’s cash request timely
Job Functions:
. Following up with existing accounts
. Coming up with creative business opportunities to generate revenue.
.Developing new leads and ways to land clients.
. Developing contacts through referrals from existing clients
. Managing, organizing, and monitoring loan application forms. .Writing reports and briefs on meetings with clients.
. Following up on all emails, phone calls, and meetings with clients.
.Managed time schedule for all appointments.
.Maintained friendly and professional customer interactions
.Resolved customers’ complaints regarding their loan processing applications
.Negotiated and close loan contracts with High Net-worth Individuals that works in telecommunication industry, oil and gas, and government parastatal
MBA: Business Administration, June 2005 to Dec. 2007 Lagos State University, -Ojo, Lagos, Nigeria .Coursework in International Business, Finance and Accounting .Coursework in Business Administration and Management .Coursework in Entrepreneurship .Coursework in Business Management Case Studies
HIGHER NATIONAL DIPLOMA (HND): Marketing,April 2000 to Dec. 2002 Federal Polytechnic Ilaro -Ilaro, Ogun State, Nigeria .Upper Credit (3.39 GPA) .Coursework in Marketing, Marketing Management, and International Marketing .Coursework in Public Relations and Advertising .Coursework in Accounting, Cost Accounting and Managerial Economics .Coursework in Business Law. Coursework in Marketing Case Studies
October 1999 September 2001 National Institute of Marketing of Nigeria, Niger House (1st Floor), 302/304 Ikorodu Road, Anthony, Lagos. Professional Diploma in Marketing Marketing Case Study
NATIONAL DIPLOMA (ND): Business Administration, April 1997 to Aug. 1999 Yaba College of Technology -Yaba, Lagos State, Nigeria .Lower Credit (3.24 GPA) .Coursework in Business Administration and Management .Coursework in Finance and Accounting .Coursework in Marketing, Purchasing, and Advertising .Coursework in Business law
January 1991 June 1995 Ikenne Community High School, Ikenne, Ogun State. Senior School Certificate (S.S.C.E) 4A'S and 4C's Mathematics, English, Biology, Economics, Government, Lit. in English, Yoruba, Commerce.
