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Bushra Azzaz, Call Centre Manager

Bushra Azzaz

Call Centre Manager·ICLP

United Arab Emirates

High school or equivalent, Computer Courses – Basic & Cobol

Work experience

Total years of experience: 24 years, 5 months

Call Centre Manager

September 2008 - Present

ICLP

United Arab Emirates

September 2008 - Present

Job Profile
Managing Customer Loyalty Programme for Well Renowned banks & Corporate Clients.
•Manage the activities and work volume of Call Centre (CC) Customer Services Representatives in attending to incoming customer enquiries and the resolution of issues raised, to provide optimal service delivery.
•Manage the telephone account betting section with respect to the maintenance of systems, procedures and customer service standards and staff rostering arrangements.
•Managing, coordinating & preparing yearly staff’s tickets quotation for
Company industry:
Marketing
Job role:
Customer Service and Call Center

Supervisor

February 2006 - August 2008

Kurban Travel

United Arab Emirates

February 2006 - August 2008

Job Profile
•Ticket Sales for Corporate Clients
•Issuing Tickets & making reservations using Galileo System,
•Making Holiday Packages Worldwide Viz. EmiratesHolidays/MH/CX etc.
Company industry:
Hospitality & Accomodation
Job role:
Engineering

Supervisor

April 2004 - January 2006

Al Ghaith & Al Moosa (ALTA Travel)

United Arab Emirates

April 2004 - January 2006

Job Profile
•Ticket Sales for Corporate Clients
•Issuing Tickets & making reservations using Galileo System,
•Making Holiday Packages Worldwide viz. EmiratesHolidays/MH/CX etc.
Job role:
Engineering

Travel Consultant

January 2002 - March 2004

Stalco Travels & Tourism

United Arab Emirates

January 2002 - March 2004

Job Profile
•Ticket Sales for Corporate Clients
•Issuing Tickets & making reservations using Galileo System,
•Making Holiday Packages Worldwide viz. Emirates Holidays/MH/CX etc.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Education

University of Beiru

January 1996

January 1996

High school or equivalent, Computer Courses – Basic & Cobol

Lebanon

courses: Diploma in

Skills

Planing
Expert
Planing
Expert
Customer Focus
Expert
Customer Focus
Expert
Ticketing
Expert
Ticketing
Expert
Corporate Hospitality
Expert
Corporate Hospitality
Expert
Typing
Expert
Typing
Expert
CALL CENTER
Expert
CALL CENTER
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DELIVERY
Expert
DELIVERY
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
SALES
Expert
SALES
Expert
LANGUAGES
Beginner
LANGUAGES
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT OFFICE 2000
Beginner
MICROSOFT OFFICE 2000
Beginner
Planing
Expert
Planing
Expert
Customer Focus
Expert
Customer Focus
Expert
Ticketing
Expert
Ticketing
Expert
Corporate Hospitality
Expert
Corporate Hospitality
Expert
Typing
Expert
Typing
Expert

Languages

Arabic
Expert
English
Expert