Bushra Khan

Job Summary/Objective
\[Your Company Name\] is seeking a dedicated and diligent Hotel Receptionist to join our team. The role involves ensuring guest satisfaction through efficient check-in and check-out processes, managing reservations, and providing exceptional customer service. This position requires both a professional attitude and a friendly personality.
Responsibilities and Duties
·Greeting guests upon arrival and departure, ensuring a seamless check-in and check-out process.
·Handling phone and online inquiries, providing information about hotel services and local attractions.
·Managing guest reservations, cancellations, and modifications in the hotel's reservation system.
· Processing payments, issuing room keys, and balancing cash drawers at the end of each shift.
·Resolving guest complaints and requests in a timely, courteous, and efficient manner.
and requests in a timely, courteous, and efficient
manner.
Qualifications
High school degree or equivalent; additional education in hospitality management is a plus.
·Previous experience in a similar role in a hotel or hospitality environment. ·Familiarity with hotel management software such as Opera or similar.