Bushra Mumtaz

HR Management Operations:
• Global Operations: Direct human capital strategies for a distributed workforce across the US, Canada, UAE, Mexico, Argentina, Poland, China, Pakistan, Philippines, and Serbia.
• Global Talent Acquisition: Successfully closed global positions—primarily across North America (US/ Canada), Latin America, Pakistan, Serbia, China and the Philippines (PH)—for Amazon Account Managers, Growth Strategists, Graphic Designers, AI Automation Specialists, Creative Directors, Product Managers, Product Analysts, Supply Chain Analyst, Retail Sales Account Manager, Brand Managers, and PPC Managers.
• Predictive Hiring & Assessment: Designed and utilized structured interview scorecards to objectively assess candidate competencies, cultural fit, and hiring recommendations across global recruitment processes. Conducted rigorous technical and personality assessments utilizing Mercer | Mettl and Criteria Corp to ensure high-quality talent density and cultural alignment.
• Talent Performance Metrics: Consistently met 90% of targets for a Turnaround Time (TAT) of 15 days for junior roles and 25 days for senior roles.
• Performance Reviews & QPR Management: Built a web-based application using Claude Code and prompt engineering techniques to automate Quarterly Performance Review (QPR) cycles through standardized scorecards, enabling measurable performance tracking, accountability, goal alignment, and employee development planning. Reduced 30 manual hours a
quarter.
• Workflow Automation: Optimized internal communications by deploying Power Automate triggers for all bulk employee and company-wide announcements.
• International Process Optimization: Visited China in 2025 to audit and overhaul HR processes, ensuring local employment contracts and operational workflows met global standards.
• North American Compliance: Ensure all HR operations, including onboarding and offboarding, are strictly compliant with California (US) and Canadian labor laws.
• HRIS & ATS Migration: Spearheaded a digital overhaul by surveying HRIS/ATS platforms, presenting business cases for leadership approval, and managing full data migration from BambooHR to Workable.
• Digital Transformation: Integrated AI-powered ATS and assessment tools with core HRIS, reducing Time-to-Hire by 30%.
• Total Rewards & Development: Lead global medical reimbursement programs (US/Pakistan) while architecting and implementing company-wide Training & Development (T&D) initiatives for multi-regional management.
• Employee Engagement: Spearhead monthly virtual engagement activities to maintain high morale and culture across a remote, international workforce.
• Employee Relations & Grievance Management: Lead formal grievance procedures including employee counseling, conflict resolution, and managing daily HR queries; oversee the disciplinary process including the issuance of verbal and written warnings in line with global policy.
IT & Systems Administration:
• Cloud Infrastructure: Act as Global Administrator for Microsoft 365 and Google Workspace, security protocols, managing users and permissions, and global configurations, covering platforms such as ClickUp, Teams, and Slack.
• Workflow Automation: Utilize Power Automate to design and implement automated workflows, reducing manual administrative tasks and improving data accuracy.
• SaaS Lifecycle Management: Oversee the end-to-end lifecycle of software subscriptions, including market research, procurement, user provisioning, and decommissioning.
• Vendor & Subscription Management: Lead negotiations with software and hardware vendors to ensure cost-effective solutions; manage company-wide subscription renewals and budget tracking.

• Leadership & Strategy: Led the recruitment team to spearhead full-cycle hiring for Technical and Non-Technical roles, achieving a 90% retention rate.
• Global Talent Acquisition: Successfully closed global positions - primarily across North America (US/ Canada), and Pakistan, for Software Engineers (Front/Back-end/Full-stack), Cloud Engineers, Shopify Experts, WordPress/Webflow Developers, Graphic Designers, Account Managers, Finance, HR, Marketing, Content, BD, Sales, and IT roles.
• Performance Metrics: Managed a team of 3 to consistently meet 90% of TAT targets (10 days junior / 20 days senior).
• Compliance & Verification: Managed thorough reference and background checks via Sterling Back-check for Canadian employees.
• Asset Management: Ensure comprehensive IT hardware asset management and tracking through Asset Tiger.
• Cost Optimization: Manage all software subscriptions, ensuring cost-effectiveness by auditing usage against business needs and negotiating vendor terms.
• Achievement: Promoted twice and recognized twice as Annual Value Champion for driving cultural excellence, in recognition of performance and impact.

• HR Operations: Managed full-cycle employee lifecycle from onboarding to offboarding, including payroll execution via
ERP HRIS.

• Operations & Data Management: Optimized high-volume student enrollment data and streamlined registration
workflows, ensuring 100% compliance with institutional and regulatory documentation standards.