Deputy Store Manager
Sun And Sand Sports - Kuwait
Total years of experience :9 years, 11 Months
recruiting, training, supervising and appraising staff.
managing budgets.maintaining statistical and financial records.
dealing with customer queries and complaints.
overseeing pricing and stock control.
maximising profitability and setting/meeting sales targets, including motivating staff to do so.
*Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
*Organize workflow and ensure that employees understand their duties or delegated tasks
*Monitor employee productivity and provide constructive feedback and coaching
*Receive complaints and resolve problems
*Maintain timekeeping and personnel records
*Pass on information from upper management to employees and vice versa
*Prepare and submit performance reports
*Decide on reward and promotion based on performance
*Hire and train new employees
*Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
Filing, documenting, orders, email, invoicing and accounting
Secretarial
Receiving payments
NARVACAN MALL
Created strategies to develop and expand existing customer sales.
•Overseeing sales associate development.
•Receiving and processed cash and credit payments for in-store purchases.
•Creating staff assignment/tasks.
•Help ensure a great customer experience.
•Dividing store monthly forecast/ target by department.
•Checking staff attendance/ creating staff schedules.
•Giving training to all the staff about product knowledge and customer service.
•Checking and maintaining the proper store cleanliness.
•Monitoring showroom items quantity / items inventory.
Welcoming customers entering the store in a warm and professional manner.
•Managing / maintained the front desk area / reception in a neat and organized fashion.
•Processing return and exchange of customer goods purchased and issuing return vouchers.
•Operate telephone calls for outgoing or incoming calls providing information taking messages or scheduling appointments (Telephone etiquette)
•Security System
•Preparing delivery records
•Schedule Management
•Customer Care
•Mail management, (Customer item delivery, maintenance, requests and etc.)
•Offering advice and information to customers.
•Updating databases
•Taking customer orders
•Collecting payment and many others
•Recording / taking note customer’s comments or complaints.
•Maintaining a professional relationship with the customer by providing the best solution to their complaints and comments.
Greet every customer with a smile and inquire about store experience.
•Ask for loyalty / privilege card (offer if they don’t have it yet)
•Process customer payments by Cash, credit cards, returned voucher, gift vouchers.
•Inquire about customer’s experience and smooth any issues.
•Answer questions about merchandise/ products and maintain current knowledge of all promotions.
•Offer exceptional customer service to differentiate and promote the company brands, events and promotions/offers.
•Collaborate with customer service team members to give exceptional service throughout the entire shopping and purchasing.
•Efficiently ring up items and process payment to keep customers flowing trough check - out aisles.
•Mentor junior cashiers and new employees.
•Maintaining complete reports and tally
Smile and greet the customer.
•Acknowledge their presence.
•Maintain constant presence on the sales floor to address the customer needs.
•Recommend appropriate items and direct or lead customer to selections.
•Assists customers with trying on the item, finding appropriate sizes, ad on sales, and completing purchases.
•Inquire about shopping experience, item preferences, and future purchases.
•Offer exceptional customer service to differentiate and promote the company brands, events and promotions/offers.
•Maintaining the department well organized, tidy up, neat and replenished
Pamplona, Camarines Sur Primary: