Desktop Support Service Coordinator
SIG COMBIBLOC OBEIKAN
Total years of experience :16 years, 8 Months
2014 - Present SIG COMBIBLOC OBEIKAN RIYADH, KSA
Desktop Support Service Coordinator
❑ Single point of contact for all the IT related issues and request in CBOB-R. (Office, Plant)
❑ Coordinate with CBOB-IT/OIG-IT/SIG-IT for the day to day IT related issues and request.
❑ Provide SAP functional support to the end-user (Distribution, Service, Manufacturing, etc.)
❑ Create, maintain and administrate SAP training documentation and user manuals.
❑ Support SAP users and solve day to day SAP problems
❑ Monitoring and checking the process for year-end closing
❑ Assists with the inventory management of software licenses, software, hardware, and other IT supplies
❑ Assists with the purchase of software, hardware and other IT supplies
❑ Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary
❑ Assists with basic PC unit troubleshooting
❑ Assist OIG Technical team to identify network line issues and troubleshooting
❑ Control and monitor of all IT equipment of the plant and ensure standard IT equipment matrix / proper disposal of defective units
❑ Control and monitor network lines / secure all network rooms and IT infrastructure facilities
❑ Prepare Verification calls monthly and assist on IP telephone connection concerns
❑ Interacts with internal clients to resolve basic help desk issues, communicates with internal clients in a professional manner maintaining
Confidentiality
❑ MES/Quintiq first level support
2009 - 2014 SIG COMBIBLOC OBEIKAN RIYADH, KSA
SAP 1st Level Business Process Support
❑ Provide support and assistance to each system user for their concerns.
❑ Coordinate to Global Cluster Consultants for technical issues.
❑ Monitor logs and interface error monitoring system
❑ Ensure connection and access of the system
❑ Inventory control and adjustments
❑ Continuous improvement and report generations
❑ Conduct training for SAP users
2005 - 2009 SIG COMBIBLOC OBEIKAN RIYADH, KSA
WAREHOUSE IN-CHARGE - Raw Materials
❑ Responsible for receiving and issuances of materials physically and in BAAN / SAP ERP systems
❑ Arrangement of materials and follow FIFO system - drive forklift if necessary.
❑ Inventory reports and documentation management system for ISO implementation.
2004 - 2005 SIG COMBIBLOC OBEIKAN RIYADH, KSA
PALLETIZING TECHNICIAN AND SHRINK WRAPPING MACHINE OPERATOR - Finished Goods warehouse in-charge
❑ Receive finished goods materials and operate the Shrink Wrap machine
❑ Post proper labeling of products and pallet identifications
❑ Entries of products in SAP ERP system and prepare materials for shipments or deliveries.
❑ Arrangement of warehouse and follow-FIFO system - drive forklift if necessary.
❑ Inventory reporting and documentation management system for ISO implementation.
2002-2004 RCM Manufacturing Inc. SUBIC, PHILIPPINES
MATERIAL HANDLER
❑ Handling of products to warehouse, prepare materials for production use.
❑ Help production, operate machines when needed
❑ Take over shift leader's position when absent.
2001-2002 RCM Manufacturing Inc. SUBIC, PHILIPPINES
PRODUCTION ASSOCIATE
❑ Operate various machines of injection, compression moldings and other machines related to production. Attain quality rating of 100%
❑ Achieve 100% efficiency and 95% effectiveness on production
❑ Comply with Quality Management System (QMS)
1998-2001 HOMEFRONT MKTG., INC. MANILA, PHILIPPINES
INVENTORY HEAD ANALYST
❑ Checks all incoming and outgoing stocks, assigned codes for the products.
❑ Monitor inventory level and fix basic computer trouble shooting
❑ Installation of hardware and software devices. Render customer service
1997-1998 STAR T.V. CITIMALL OLONGAPO, PHILIPPINES
INVENTORY HEAD
❑ Checks all incoming and outgoing stocks.
❑ Tag prices of all items in the store and monitor inventory level.
❑ Render customer service
1996-1997 ROYAL DUTY FREE INC. SBMA, PHILIPPINES
INFORMATION CLERK
❑ Prepare different forms, operate paging system
❑ Answer phone calls and connect to different trunk lines.
❑ Render customer service
1994-1996 PX CLUB DUTY FREE SBMA, PHILIPPINES
SALES ASSISTANT
❑ Receive deliveries from warehouse and order stocks.
❑ Replenish stocks from display bins, operate electronic items/appliances
❑ Render customer service