Carla Joun

- Collaborated with the Medical Center Director, Chief Medical Officer and Senior Executives in delivering comprehensive analytical reports, recommendations and data-driven interpretations, translated into operational goals in support of the hospital strategic plan. Contributed to the achievement of the hospital's mission through the development and leadership of process improvement and evidence-based activities by leading strategically oriented projects.
- Directed the Decision Support Unit, which provides analytics and integrated ad-hoc and cross-functional reporting to support clinical, operational and financial strategic initiatives, accreditation requirements, performance measurement and process re-engineering initiatives. Lead Business Intelligence initiatives and services, including benchmarking metrics and dashboards, data governance, data visualization and predictive analytics.
- Lead projects in different areas based on strategic initiatives from data collection to root cause analysis, cost reduction initiatives, cost analysis, workload analysis, staffing plans and productivity measures and process re-engineering and benchmarking analysis; identify process improvement opportunities, and quantify results and trends (HR, Nursing, Supply Chain, Clinical, Physician Evaluation, Financial, Operational).
- Contributed to the achievement of the Human Resources vision by advising on HR best practices as per SHRM and leading HR Analytics and systems, providing analytical and operational support based on process re-engineering and work processes recommendations.
- Played a leadership role in monitoring hospital metrics (KPIs) and performance measures and implementing what-if analysis and simulations to determine the likely future impact of decisions.

Consultancy in HR Management and Talent Strategies, Process Re-engineering, Strategies and Systems. People analytics and performance measurement. Passionate about leveraging HR to become a strategic business partner at the organization.
- Review and advise on HR policies, procedures and processes across the business, ensuring the most effective utilization of human resources and systems for achieving strategic business objectives and maintaining compliance with all applicable laws.
- Ensure that the organization’s human capital serves the best interests of the company, by creating and developing a human resources model specific to the organization based on best practices in the line of business, while also ensuring the workforce is operating at a high level of productivity and efficiency.
- Improve processes by recommending operational and workflow changes, and identify opportunities for future business development and expansion.
- Introducing Artificial Intelligence in HR.

- Oversee the full implementation of the hospital HR system to handle all Human Resources operations (Personnel and Payroll, Recruitment, Time & Attendance, Performance Management and Training activities...)
- Assist the Human Resources department in their daily activities and advise on best practices.
- Perform complex processes analysis functions, documenting existing processes and making recommendations based on best practices for changes to improve operational effectiveness.
- Establish, lead and take responsibility for all the internal processes and work streams that will enable the successful delivery of IT services to the Medical Center.

- Assist the Vice President for HR in the development of HR strategy and plan.
- Lead and motivate the HR team to ensure the delivery of the HR business plan and manage the operation of the HR department, systems and all related matters.
- Establish and track Human Resources metrics and provide regular HR reports to the administration.
- Oversee the implementation of the Oracle HRMS to ensure the proper development of cycles, security and segregation of duties among roles and departments involved in the project.
- Review the development of process re-engineering and develop new strategies for improving the efficiency of the department and the automation of complex workflows. Suggests new changes to the policies and procedures for improving organizational effectiveness.
- Provide the Vice President for HR, Audit department and Institutional Research and Assessment office with all statistical data and reports needed for accreditation and other business decisions.
- Lead and supervise all HR Operations on both campuses Byblos & Beirut. Audit all actions related to Contracts, Payroll, Benefits and all other HR related tasks (issuing employment contracts, monitoring non-teaching staff time and attendance, executing payroll actions (overtime, leaves, employment actions, etc…), administering fringe benefits, maintaining job descriptions and related competencies, handling employee performance appraisals and grievances, implementing HR automation systems, updating and implementing HR Policies and Procedures, and maintaining electronic as well as physical employee records and files).
- Participate in recruitment committees and candidate selection for staff positions.
- Contribute to the progress of the HR Study in collaboration with the consultant responsible for reviewing the positions classification and competency profiling.
- Monitor the yearly HR budget.

- Assist in daily HR tasks related to benefits and time & attendance (overtime, absences…). Provide support for existing time management solution and propose enhancements to increase its efficiency.
- Developed a tool to manage fringe benefits administration (Medical, Educational Benefits...)