Carlo Beceril

• Works as an External Workforce for Google.
• Tier 2 Cloud Infrastructure Support for Google Cloud Platform (GCP).
• Provides technical solutions and support for GCP products and services such as Google Compute Engine (GCE), Google Kubernetes Engine (GKE), Identity and Access Management (IAM), etc.
• Specializes in Google Compute Engine (GCE) products and services that covers the Infrastructure as a Service (IaaS) setup.
• Engages the GCP users thru live/non-live support for better assistance and investigations about issues and concerns on their projects that is being catered by GCP Infrastructure.

• Diagnose and troubleshoot technical issues of TPG Telecoms Voice Product such as PSTN, ISDN, SIP Voice Trunks, Call Termination Service(CTS), SSaaS, Cisco WebEx Softphone and vPBX (Bizphone) through ticketing system(Jira Ticketing)
• Direct coordination to customer to troubleshoot their voice related issue.
• Manage customers vPBX through Broadsoft
• Setup and configure clients hunt group, auto attendant, call center queue and etc.
• Direct coordination to Level 2 Team, Level 3 Team, Tier 2 Team, and Voice NOC to further investigate complex issues especially outages.
• Direct coordination with internal field technician and line carrier technicians to rectify carrier faults.
• Direct coordination with the provisioning team and LNP team for activation issues and number porting issues.

• Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
• Troubleshooting issue when it comes Microsoft O365, Server, Storage, Firewall, Switches and Access Points.
• Experience in networking, cable management, tracing and commissioning.
• Logging all concern through ticketing system (Remedy Ticketing)
• Maintain licenses and upgrade schedules.
• Maintain detailed records of daily interactions with users, installation activities, reported issues, and completed solutions along with any further actions required of management or repair.