Coordinator
Total years of experience :12 years, 8 Months
Manages the flow of orders and making sure they are delivered on time
Supervising on the system with the delivery status
Liaising with clients and customers and ensure satisfactory service are rendered and pacified irate clients.
Providing professional resolutions to complains and issues thru emails and ensure to pacify irate clients.
Submissions of weekly reports to the Department Head.
Ensures proper phone etiquette, appropriate email communication and professional dealing to clients.
Supervising the driver’s location, their status, dispatch time, arrival & job completion
Informing restaurants of drivers' status tracked at real time.
Pre-evaluates the driver’s and team’s performance to be submitted to the Head of Department.
Handling couriers from Souq as a third party service by answering queries from consignees
Coordinates with the Marketing manager in creating company blogs.
Monitoring the Danamart system on delivery status
Managing the flow of orders making sure they are delivered on time
Supervising the driver’s location, their status, dispatch time, arrival & job completion
Actively tracking driver’s location, time intervals from arrival to avoid any delays
Liaising with clients and customers of order status
Generating report for the orders of the day and drivers’ record of deliveries
Handling follow up calls & inquiries from the clients
2015
Service / Replacement Department / Airport Coordinator
* Organizing the replacement of cars from clients that are due for service
* Making sure we deliver the car according to the promised time frame & schedule
* Making service requests to be given to workshop for service, repairs & thorough check-ups
* Update accurately the lists of cars replaced in the system & keys that were handed over
* Daily follow up w/clients of location, time & car model those due for service & replacement
that were already scheduled thru phone calls & emails
* Limousine pick-up for arriving passengers making sure they get the service as booked and
meeting them at the designated area on time
* Escorting the passengers departing from terminal 1&3 to be brought to
30, 2013
* Taking calls by providing company claims and policies to insured customers with less
abandoned calls
* Ensuring customer service and phone etiquette while resolving customer’s issues
* Providing clients with their requested cars as per their insurance efficiently & effectively
* Handles the check out of cars rented and check in, logging them in the CarPro system
* Handling the cash register and making sure it tallies in the system
* Handling corporate and insurance accounts of customers
* Tallying the fleet cars at the start and at the end of the day
* Reviewing the LPO properly as given from our corporate clients
* Prepares the daily report to be submitted to supervisors and manager
DHOW PALACE HOTEL
Inbound call center company specifically for Motorola customers and clients seeking
assistance regarding their device
* Optimum customer care and satisfaction given and the best service and resolution they can
get
* Troubleshooting phone’s issues and educating customers regarding the hardware &
software of their phone without wasting their precious time
* Developing efficiency and effectiveness not only within the call but also after call works
Monitoring the Danamart system with the delivery status
* Managing the flow of orders and making sure they are delivered on time
* Supervising the driver’s location, their status, dispatch time, arrival & job completion
* Actively tracking driver’s location and time intervals to avoid any delays
* Liaising with clients and customers of order status for updates of orders
* Generating report of the orders for the day and drivers’ record of deliveries and payments
* Handling follow up calls & inquiries from the clients’ issues to be solved immediately
checking out the records of guests
* Establish quality attention and service to customers and walk-in clients
* Seeing an overview of the schedule for future bookings so we can block the rooms in the
system
* Applying intensive personal and clientele etiquette at all times regardless of what the
situation calls
* Prepares weekly assistance to supervisors and co-workers for future promotions and
services and forecasting availability of accommodation
* Touring customers within the hotel premises for potential and interested guests
* Multi-tasking and being flexible beyond job’s scope and limitation in extreme cases of high
volume and on peak levels of accommodation
Avenue,
