Carlos Abdo

Role Summary
Responsible for IT Staff to implement and manage IT services according to ITIL standards.
Responsible for the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures for mission critical enterprise systems. Serves as a technical expert in the area of system administration for complex operating systems. Recommends the redesign and configuration of operating systems and system applications. Investigates and analyzes feasibility of system requirements and develops system specifications. Identifies methods, solutions, and provides project leadership and management in order to provide a high level of service to the customers of the department. Performs full supervision of Operations staff
Responsibilities:
Installation and configuration of VMware vSphere in the datacenters.
Automate ESX deployment in the enterprise class server platforms.
Configuring VMware VMotion, Storage VMotion, FT, vDistributed Switch, Host Profiles, DRS and HA ESX clusters and VMware Data Recovery.
Deployment of internal test and dev systems of Linux and Windows VMs, management, exporting, importing, snapshot, cloning, templates.
Server consolidation using VMware vCenter Converter for both P2V and V2V.
Gathering of test requirements, design and development of test plans, test cases, test reports and test metrics
Implementing, configuring, and supporting Windows 2000/2003/2008 AD, Exchange 2007, 2010
Blade center and SAN configuration
Linux installation and administration
Windows domain administration
Exchange installation & management
Active Directory installation management
Standardization and Compliance
Monitoring of infrastructure (Operational Manager, spotlight, hyper 9)
Patch management & software inventory (SCCM 2012)
Installation and configuration of new servers
Blackberry configuration, TSM administration
DB Backup responsibilities, Internal support & Coordination with project teams
ITIL Process implementation.
Disaster Recovery Planning and Execution
AIX virtualizations VIO

• Managing all of the bank's applications
• Managing MS SQL databases
• Implementing a backup policy using Tivoli Storage Manager TSM from IBM
• Setting up the project environment
• Monitoring system performances
• Ensuring database backups and networked user backups are performed on a regular basis
• Site to Site Data Replication
• Developing and maintaining software inventory lists, tracking systems, licenses and warranty duration
• Providing support to IT employees and clients relating to database problems
• Developing and maintaining documentations
• Implementing disaster recovery plans and policies.
• implementing ServiceDesk System using Open Source Technologies
• Migrating applications from Old to New infrastructure, including Business critical Applications, Mail servers, domain controllers, Archiving system, Backup and monitoring servers.
• Upgrading old Linux servers hardware and software
• Managing Storage Systems SAN and NAS
• Managing and troubleshooting HP/IBM Blade and Standalone servers with performance monitoring
• Implementing where possible many of the stable open source applications and reducing cost like OTRS, JFFNMS, Apache, Mail servers, Squid Proxy using Ubuntu, CentOS and Redhat Server Edition
• Planning and implementing an operational Disaster Recovery Site using live and offline replication software like double-take and neverfail and automating the process where applicable

• Primarily engaged in building web applications for a diverse clientele with a wide variety of requirements across many diverse platforms
• Performed programming mostly on ASP, PHP, VB6, MYSQL, MSSQL and Oracle platforms to give shape to client specifications and requirements.
• Conducted database backup activities to safeguard vital and sensitive data
• Optimizing Systems and Databases performance
• Undertook network design and deployment for small to medium size offices and completed the same in record time frames

• Monitored quality of service both from a top down and bottoms up perspective through continuous study of associated reports and statistics
• Training and Managing NOC staff
• Developping, implementing and managing new operational procedures, user training manual, systems documentation.
• Spearheaded team efforts by motivating them on technology and providing them with troubleshooting assistance on issues and testing
• Supporting activities related to quality assurance, systems security, LAN / WAN administration, data communication and maintained appropriate documentation relating to support procedures for all IT resources such as hardware, software and networks.

• Managed the IT systems across all Branches and Outlets and focused on keeping all links operational between them and the head office
• Mantaining and administering the operational system between several branches
• Performed Point of Sale software administration and troubleshooting
• Undertook needs analysis and requirement definition to ascertain vendor, implementation and training requirements for the system
• Maintained highest standards of quality on deliverables according to Company Standards
• Implementation methodology and ensured that escalation procedures are followed
• Gathered data on KPI’s of response time, availability and resource utilization
• Providing technical support for in-house application development

• Rendered expertise on functions related to customer support
• Conducted network and hardware installation
• Conducted Software Installation for customers
• Troubleshot most common and complex problems encountered with the functionality of the same