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Carol Short, ASSISTANT OFFICE MANAGER

Carol Short

ASSISTANT OFFICE MANAGER·TOM CHAMBERS LTD,

United Arab Emirates

Bachelor's degree, English

Work experience

Total years of experience: 10 years, 5 months

ASSISTANT OFFICE MANAGER

June 2024 - Present

TOM CHAMBERS LTD,

United Kingdom

June 2024 - Present

• Delivered daily office operations, ensuring efficient workflows and high
service standards.
• Managed and trained customer service teams, improving response
times and service quality.
• Oversaw order processing and invoicing, ensuring accurate financial
transactions and customer transparency.
• Maintained customer records, working closely with sales teams to
enhance client relationships and boost retention.
• Identified customer experience enhancement opportunities, leading
to improved engagement.
• Resolved customer complaints with a proactive, solution-oriented
approach, increasing brand loyalty.
Company industry:
Retail & Wholesale
Job role:
Administration

CUSTOMER ACCOUNT MANAGER

July 2023 - June 2024

PEPSICO,

United Kingdom

July 2023 - June 2024

• Managed key accounts, ensuring long-term customer loyalty and
satisfaction.
• Developed customer retention strategies, resulting in improved
engagement and increased repeat business.
• Analysed customer needs and provided tailored solutions, enhancing
satisfaction and operational efficiency.
• Drove additional revenue through strategic upselling and cross
selling.
• Built and maintained strong client relationships, fostering trust and
encouraging repeat business.
Company industry:
FMCG

SALES OFFICE MANAGER

September 2020 - July 2023

DC SMART ENERGY LTD

United Kingdom

September 2020 - July 2023

• Led customer service operations, ensuring clear communication and
effective issue resolution.
• Drove sales growth through personalized customer engagement
across multiple channels.
• Optimized CRM systems, enhancing customer data management and
service efficiency.
• Designed training programs to improve team performance and client
satisfaction.
• Implemented social media marketing, expanding customer reach and
raising brand awareness.
Company industry:
Energy & Renewables
Job role:
Management

SENIOR CUSTOMER SERVICE ADVISOR

February 2016 - September 2020

RIGHT CAR

Grimsby, Great Britain (UK)

February 2016 - September 2020

•Trained staff to deliver outstanding customer experiences, ensuring KPI targets were met consistently.
•Identified customer needs and facilitated tailored solutions to improve conversion rates.
•Contributed to revenue growth through effective upselling and improved customer engagement.
•Handled high volumes of customer inquiries with professionalism and efficiency.
•Acted as manager during leave periods, ensuring continuity of service and maintaining high standards of customer support.
Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Education

University Of Lincoln

September 2015

September 2015

Bachelor's degree, English

Great Britain (UK)

GPA (rating): Good

GPA (rating): Good

Skills

Administration

Expert

Customer Retention

Expert

Coaching Staff

Expert

Organisational Skills

Expert

Customer Relationship Management

Expert

CUSTOMER RELATIONSHIP MANAGEMENT

Expert

CUSTOMER SERVICE

Expert

BUSINESS DEVELOPMENT

Intermediate

MICROSOFT TEAMS

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

COMPLIANCE MANAGEMENT

Expert

OPERATIONS

Intermediate

ORDER PROCESSING

Expert

INVOICING

Expert

SALES

Expert

Administration

Expert

Microsoft Office

Intermediate

Management

Expert

Secretarial

Expert

Marketing

Beginner

Microsoft Excel

Beginner

Receptionist

Expert

Front Office

Expert

Accounting

Beginner

Human Resources

Intermediate

Data Entry

Intermediate

Project Management

Beginner

Social profiles

Training and Certifications

Certifications
BA(Hons)English & History research
Sep 2015
Coursea Certificate in Customer Relationship ‘Management
Jan 2024
Diploma in Human Resource
Jan 2024