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Caroline Pereira, Global Senior Manager – Business Development & Sales

Caroline Pereira

Global Senior Manager – Business Development & Sales·DIOZ GROUP

United Arab Emirates

Higher diploma, Leadership And Public Management

Work experience

Total years of experience: 18 years, 6 months

Global Senior Manager – Business Development & Sales

November 2024 - Present

DIOZ GROUP

Dubai, United Arab Emirates •Hybrid

November 2024 - Present

Drive international business growth across high-potential GCC and LATAM markets through structured market expansion
•
•
frameworks.
Manage key global client accounts and scale corporate partnerships by aligning continuous business solutions to regional
demands.
Lead executive sales operations, oversee high-value contract negotiations, and craft tactical cross-border expansion
initiatives.
Collaborate systematically with cross-functional global teams to assure the seamless delivery of end-to-end client solutions.
Company industry:
Manufacturing

Head of Business Operations & EA to Managing Director

October 2023 - October 2024

ZIK SPACE EVENTS

Dubai, United Arab Emirates

October 2023 - October 2024

Directed day-to-day business operations and closely partnered with the Managing Director to drive core strategic enterprise
•
initiatives.
Oversaw full-scale end-to-end project planning, event execution, macro budgeting, vendor ecosystem management, and
corporate client servicing.
Coordinated across internal departments to construct absolute operational synergy, workflow efficiency, and seamless
project delivery.
Managed complex executive schedules, key stakeholder communications, high-stakes agendas, presentations, and
monthly corporate reports.
Engineered and implemented structured operational workflows that substantially enhanced inner-office productivity and
service delivery standards.
Company industry:
Accounting

Sales & Operations Manager

January 2023 - October 2023

REDLIME TELECOMMUNICATION

Dubai, United Arab Emirates

January 2023 - October 2023

•
Company industry:
Call Centers & Customer Care Outsourcing

Operations & Executive Assistant to Founder

January 2022 - January 2023

LIGHT OF SAKINA

Dubai, United Arab Emirates

January 2022 - January 2023

Delivered high-level operational support and comprehensive administrative governance directly to the Founder.
•
•
Maintained meticulous calendar structures, international travel logistical maps, meeting briefs, and sensitive
communications.
Administered vendor relationship networks, procurement channels, and baseline administrative functions of the business.
Acted as the prime liaison between top-tier executive leadership, elite clients, internal teams, and various external
corporate entities.
Company industry:
Retail & Wholesale

Lead – Training & Quality Manager

January 2019 - January 2022

CONCENTRIX (JPMORGAN CHASE)

Mumbai, India

January 2019 - January 2022

Spearheaded international training deployments and quality assurance parameters across fast-paced corporate banking
•
operations.
Formulated corporate learning modules and rigorous governance compliance frameworks to secure adherence to banking
policies.
Chaired company-wide continuous improvement plans and QA audits, coaching multi-regional corporate assets to optimize
operational delivery.
Company industry:
Banking

Senior Operations Executive Assistant

January 2018 - January 2019

Tata Conneqt

Mumbai, India

January 2018 - January 2019

Company industry:
Financial Services

Assistant Manager

January 2016 - January 2018

NBCL Marketing (Emirates NBD)

Dubai, United Arab Emirates •Hybrid

January 2016 - January 2018

Company industry:
Banking

Team Leader

January 2014 - January 2016

Genpact (GE Money)

Delhi, India

January 2014 - January 2016

Company industry:
Banking

Quality Lead

January 2013 - January 2014

Barclays Bank

Noida, India

January 2013 - January 2014

Company industry:
Banking

Assistant to VP Marketing & Sales

January 2010 - January 2013

Akbar Travels

Mumbai, India

January 2010 - January 2013

Company industry:
Hospitality & Accomodation

Cabin Crew

January 2008 - January 2010

IndiGo Airlines

Delhi, India

January 2008 - January 2010

Company industry:
Airlines

Education

Oxford HSE

January 2017

January 2017

Higher diploma, Leadership And Public Management

United Kingdom

SNDT Women's University

May 2014

May 2014

Bachelor's degree, Sociology

India

Akbar academy

December 2010

December 2010

Diploma, Travel And Tourism Management

India

Skills

BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
BANKING
Intermediate
BANKING
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
EXECUTIVE LEADERSHIP
Intermediate
EXECUTIVE LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
STREAMLINING
Intermediate
STREAMLINING
Intermediate
SUPERVISION
Intermediate
SUPERVISION
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate

Languages

English

Beginner

Hindi

Beginner

Marathi

Expert