Operations and Customer Service Director - Events
MEED
Total years of experience :10 years, 3 Months
Management of 3 Event Operations Managers, covering over 30 conferences a year all over MENA, and 2 Customer Service Representatives
Direct report to MEED’s Event Director
Recruitment of “A” grade events managers to develop the skill pool
Line management, coaching and development of all staff in own departments including:
o Managing of induction and initial training
o Conducting ongoing job specific and general professional staff training
o Management of all HR & performance related items, i.e. performance appraisals
o Succession planning and developing future managers for the business
Motivation of the team, driving innovation and maximum performance
Maintenance of high performance and productive work environment
Focus on the delivery of maximum event excellence at minimum cost
Strategic scheduling of product load to ensure maximum operational support and best practice event execution
Lead in supplier liaison, negotiation and expansion of the pool
Attendance at the weekly Senior Management Meetings
Escalation point for the team, taking overall responsibility for output and delivery
Contribution to the ongoing growth of key events and establishment of them as stable market annuals
Booking of venues for all events
Management of the customer service manager and exec, including assessment / development / improvement of CS strategies, Customer Engagement Plan, recruitment