Caroline Oakes, Cabin Crew

Caroline Oakes

Cabin Crew

British Airways

Location
United Arab Emirates - Dubai
Education
Diploma, Tourism and Travel Services Management
Experience
23 years, 3 Months

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Work Experience

Total years of experience :23 years, 3 Months

Cabin Crew at British Airways
  • United Kingdom - London
  • My current job since December 2010

- Deliver world class customer service in all cabins, ensuring 100% delivery of the companys service style and service standards
- Ensure compliance with all corporate policies and departmental processes and procedures on-board and on the ground
- Trained and experienced in providing premium customer service in First and Business Class cabins.
- Flying to short and longhaul destinations on Airbus (A319, A320, A321) and Boeing (B777, B747) Aircrafts

Lead Curriculum Tutor at Kingshurst Training
  • United Kingdom
  • June 2002 to December 2010

- Direct responsibility for a team of 10 tutors and over 100 students
- Manage the internal verification and internal moderation process for all childcare courses and standardising excellent practice across the team in line with awarding body and Ofsted regulations
- Plan, deliver and evaluate learning programmes in Childrens Care Learning and Development
- Recruitment of students and staff
- Establish and maintain strong relationships with students, employers, placement providers, schools and colleagues

Senior Early Years Practitioner at Jigsaw
  • United Kingdom
  • March 2001 to June 2002

- Leading a small team within a day nursery setting, caring for children aged 6 weeks - 5 years.
- Develop and implement work schemes and lesson plans in line with the requirements of the early years foundation stage (EYFS).This involves motivating children to learn and imaginatively using resources in order to facilitate learning.
- Develop the social and communication skills of children and provide a safe and secure environment in which the child can learn. - Build and maintain relationships with parents/guardians to further support children as well as working within multi-agency networks to ensure the correct support is available.
- Record observations and summarise the children's achievements. - Focus on optimum child development and preparation for a successful transition to primary school education.

Education

Diploma, Tourism and Travel Services Management
  • at Open Study College
  • January 2013
Bachelor's degree,
  • at Trilogy Training
  • January 2008
Bachelor's degree, Teaching and Learning
  • at Solihull College
  • January 2006
Diploma,
  • at JHP Training
  • January 1999
Diploma,
  • at City Technology College
  • January 1996
High school or equivalent,
  • at Lighthall School
  • January 1995

Specialties & Skills

Team Leadership
Quality Assurance
Recruiting
Induction
Training
Training Delivery
Project Planning
Customer Service
Curriculum Design
Microsoft Word
Microsoft Excel
Microsoft Office
New Business Development
Community Outreach
Fundraising
Tourism
Equality & Diversity