Trainer
Apple
Total years of experience :16 years, 6 Months
• An experienced Apple Creative with a passion for Video, Coding, Art, Photography’s virtually, in person and online as part of the Today At Apple Programme.
• Consistently looking for ways to improve the Today At Apple customer experience.
• Co-creating an hosting an internal TV show for learning and development purposes called The Weekly show.
• Successfully hosting in person and virtual Apple Led and High Profile Events across the MENA region.
• Successfully lead a diverse team with the first ever online Apple Camp project from the Dubai Mall Store.
•Black At Apple community leader supporting other in store establishing communities.
•Enjoyed hosting regular Today At Apple sessions for children, adults and groups of attendees originating from different parts of the world and encouraging connection, inspiring learning and together unlocking creativity.
Supporting, coaching and mentoring a team of over 40 nationalities, speaking 50 nationalities in a busy flagship store and across a unique market consisting of 200 nationalities.
• Driving engagement though empowerment in line with current store initiatives and the transfer back from Amber+.
• Mentoring the team, supporting the achievement of their goals, seeking feedback and interview preparation.
• Supporting the Leadership with current store initiatives and actively participating in the implementation of directives.
• Supporting the integration of new team members to the store, whilst supporting strategies promoting both the customer journey and team experience.
• Successfully managing conflicts between both team members and customers.
• Innovating ways to improve performance and the customer journey whilst striving to achieve a culture of operational excellence.
• Supporting the wider store team with management of operational duties, whilst maintaining a high level of health and safety.
• Promoting a culture of accuracy through coaching and feedback.
• Addressing and reporting store issues and partnering with the Operations team to maintain preservation standards.
• Effectively maintaining of daily and weekly schedules to ensure that key areas of each department are smartly staffed.
• Responsible for accuracy with the operational aspects of the store including cash handling, virtual standards and loss prevention.
• Successfully utilising systems such as Leaderboard, Schedule Manager, Concierge, Mobile Genius and others to support development and reporting
Reporting to the Head of Programming, in conjunction with the programming Teams across London and Turkey to support the brand new Forum Team with their on boarding and training regarding Today At Apple.
• Responsible for ensuring the successful onboarding and training of the new Forum Team for a new store opening.
• Collaborating cross functionally with Programming, Store and Marcom Teams across the UAE, London and Turkey.
• Partnering with the Programming Experts with Talent intro calls and Webex technical training for the team and talents.
• Partnering with Programming Experts to execute the technical and logistical training for Atolye, the creative partner, new Forum Team and Forum Leader; including software such as WebEx.
• Creating detailed and specific training schedules for the new Forum Team to include structured training, resources, guides and shadowing to ensure the team are fully up skilled.
• Regularly conducting team meetings and de-briefs with the consideration of Turkish language requirement
• Supporting the retail operations team with 2 Made In projects and the resumption of the Today At Apple Programme across EMEIA in France and Italy.
• First person to experience the newly implemented Sprint Career Experience remotely across countries.
• Responsible for conducting round tables for teams based in EMEIA, speaking different languages.
• Responsible for creating an online Music Skills guide making it possible for Music sessions to be hosted online for the first time ever for the India market.
• Supporting the training of new joiners in Italy from a retail operations and a Today At Apple perspective.
• Working cross functionally with different departments gaining knowledge and supporting I & D initiatives.
• Technically supporting Teams with online WebEx events training sessions across a diverse team of South African, English and Arabic speakers to support them with their future project of hosting WebEx events.
• Successfully supported a Technical Team of over 10 nationalities with the effective management and productivity within the Genius grove.
• Responsible for the daily allocation of repairs and seamless flow of devices through the repair room.
• Successfully completed daily operational tasks such as inventory checks, ordering and device audits.
• Fluent in operational systems such as mobile genius, repair central, SAP and others.
• Lead investigations into product mismatch, loss prevention and genius grove operations in close partnership with the Operations Team.
• Up skilled myself and built customer connections by asking customers to teach local languages for processes and using the newly found knowledge on other customers.
• Successfully increased productivity amongst the team with the completion of repairs in the Genius Room
Successfully managed the creative team. Successfully re-branded the real estate division of the company Managed the full creative marketing campaign for building launches (AG Tower, Business Bay) Successfully managed and executed events for the development section Created detailed marketing plans to include; digital, print, online, PR and social media campaigns. Responsible for overseeing the creative and design processes. Implemented policies and procedures for the creative department. Implementation and creation of full digital campaigns. Full collaboration with external partners and companies Liaised with all major advertising companies to ensure successful ad bookings. Analytical reporting and analysis summaries completed Maintained the of the company website Full lead generation and portal management with monthly reporting. Technical Mac proficiency with all design packages such as PhotoShop, WordPress HR Responsible for a successful recruitment campaign; including flyer designs, talent sourcing, ad creation. Successfully shortlisted candidates for sales and office roles. Secured candidates for exclusive projects such as 'W Residences, The Palm Jumeirah
Successfully re-branded the company Managed online and SMS marketing campaigns. Re-Designed all company literature inc. Flyers/Brochures/Leave-Ins/Referral Cards/Emailers Daily maintenance of the company website Full lead generation and portal management External liaison with PR and companies Technical Mac proficiency with all design packages such as PhotoShop, WordPress IT Manager Technically Windows and Microsoft Office proficient Daily troubleshooting and network management Full CRM management and company training conducted. Exemplary Microsoft Office Skills Full back end web hosting management Fully responsible for call log and door entry system implementation and management Management of full office installation i.e. Phone/Fax/Email/Print systems Creating staff editable PDF documents
Executive Assistant • Creating a scheduling system to manage the busy calendar of the MD, Chairman, Vice Chairman and COO. • Hosting meeting for Senior Management. • Attending high profile meeting with investors and company partners and preparing meeting minutes. • Managing and booking travel arrangements both business and personal. • Creating and hosting networking events on behalf of the managing director. • Creating engaging project presentations. • Creating feasibility reports for million dirham project acquisitions. Sr HR Manager • Solely responsible for the compilation and implementation of the full companies policies, process documents. • Responsible for the restructuring and re-writing of the company handbook. • Re-structured the HR Department and assigning specific roles to each member. • Introduced the recognition and awards system for the company. • Responsible for restructuring of the recruitment procedures and managing recruitment event. Marketing • Creation, implementation and management for the companies social media platforms i.e. Facebook, Twitter, LinkedIn. • Contribution and writing of press releases for the company. Training & Development • Implementing the induction training plan for the company. • Training members of the sales team on topics such as closing, lead generation, social media marketing. Additional • Proof reading and grammar checking all company documents. • Acting Construction Co ordinator: Liaising with government departments such as DLD and DPG. • Proving administration assistance to the Sales Team Managers. • Providing IT and technical support for the Executive Team and all MAC users within the company.
Noble Wealth are an independent financial services company based in Dubai providing expert advice to Expats living in the UAE. Educating Expats on the legal implications and Sharia Law and ensuring that you have a good lump sum for when you return to your home country. Responsible for building a profile of HNW clients through referrals, cold calling and networking events. Responsible for fund selections and ensuring clients achieve a min 6% annual return. Successfully developed internal client database management systems to track progress of client portfolios. Successfully engaging all clients and managing a rolling caseload on a minimum of a monthly basis. Actively promoting the Client Services division as a brand and ensuring full exposure to the target market. Building long lasting relationships with external AAA rated financial institutions and fund managers. Built incentives platform for staff and managed the recruitment process. Designed and implemented employment policies and procedures. Managed the Social Media and web content for the business. Recommending products from AAA rated, international institutions. Providing a bespoke and tailored service using offshore methods. Providing whole market knowledge and excellent customer service skills. Responsible for own development and assisting new staff with their training.
- Providing a fully bespoke multimedia package to individuals, SME and large B2B clients.
- Branding expertise from concept through to completion.
- Conceptualising clients ideas from project briefs.
- Creation of standard websites with social media integration.
- Content updates and copy writing using CMS based websites.
- Merchandising for bands, sports clubs and charity organisations from design to print.
- Production and creation of wedding videos, concerts and televised church services.
- Responsible for marketing campaigns including leaflet and poster design and other promotional material.
- Social media marketing, app design and UX/UI design knowledge.
- Strong IT skills including the ability to work with all Apple software and the Adobe Master Collection.
• Providing world class customer services at all times whilst representing a world class brand.
• Working autonomously to internal deadlines, managing the Genius’ workload and managing customer
expectations.
• Providing both hands on and verbal technical support within an alloted time frame.
• Assisting with the training, development and recruitment of new staff members.
• Multi-tasking and providing direct support to the leadership team.
• Creating and training and developmental guides for myself and other members of staff.
• Engaged with employers and promoting the benefits of working with the JobCentre Plus.
• Worked as a vacancy service manager ensuring all vacancies adhere to current legislation.
• Promoted current government initiatives e.g. Work Trials, Backing Young Britain, Local Employment Partnerships.
• Liaised with/training Job centre advisors and supporting them when necessary.
• Researched into the current employment trends and devising local strategies.
• Responsible for personal development.
Worked on the Government based Pathways to Work Contract; assisting clients that are out of work due to
disabilities back into work.
• Responsible for all aspects of preparation for work i.e. CV creation, interview preparation etc.
• Extensive knowledge of the benefits system (including back to work benefits).
• Employer liaison on behalf of clients to source vacancies, aid with applications an to offer in work support for
clients. (Partnership Lead)
• Responsible for managing a caseload of 90 - 130 clients and ensuring that they are engaged and motivated on
the programme.
• Working to targets whist maintaining ethical values.
• Extensive diary management and daily planning to ensure that each client interaction is productive.
• Designed and conducted aspects of training for new advisors.
• Able to successfully build rapport and gain trust from clients
