Admin & Customer Care Coordinator
Novus Community Management
Total years of experience :15 years, 1 Months
Prepare and modify documents including correspondence, reports and emails.
Establishing and maintaining secretarial practices in order to ensure reliable and accurate data, essential for business operations.
Assure confidentiality of the data base and company operational systems.
Responsible for preparing LOI as required and advised by Community Managers.
Provide general administrative and clerical support including mailing, scanning, faxing and copying to management.
Receive SC payments, transferred payments & online payments.
Responsible for reviewing contracts submitted by the Service Providers.
Assist Community Managers for Annual General Assembly meeting.
Updating My Strata system for new contractor, new owners and board members.
Responsible for preparing Service Charge approval package.
Coordinate with email and contact contractors and service provider for any discrepancy of invoice and AMC.
Prepare LPO for the unplanned maintenance and AMC extension.
Prepares non-renewal letter and termination letter as requested by Managers.
Preparing invoices to be submitted to accounts department for payment.
Receiving contracts and certificates of work completion.
Received service charge payments.
Responsible for ordering monthly office supplies, coffee and tissues.
Welcome and greet VVIP customers as they arrived in lounge.
Assist and help with luggage and offer some beverages, snacks.
Monitor outside, make sure that everything is under control.
Assure that FBO are neat and clean always, plants and flowers are fresh.
Receive passport and handover to Customer Service operations.
Receive flights schedule and any changes of flights schedule.
Prepare inventory reports for kitchen and bathroom facilities.
Arrange documents files in the office.
Serve VVIP with beverages and snacks.
Updating schedules, if there’s any delay in the flight.
Send important emails to the concern person.
Answers incoming calls and forward to the concern person.
➢ Receiving and sending emails from owners, tenants and management.
➢ Complete weekly and monthly report and send to the management.
➢ Answer queries and complaints from the residents of the building.
➢ Coordinate activities associated in booking of multi-purpose.
➢ Assist admin works like move-in form, transfer of ownership etc.
➢ Activate and issuing access cards.
➢ Receiving cash and cheques security deposit for using the service elevator.
➢ Preparing schedule for BTU meter installation and other repair works.
➢ Preparing job card using Computer Aided Facilities Management (CAFM)
➢ Filling documents such as move in/out, lost & found items, incident report.
➢ Answers incoming and outgoing calls.
➢ Preparing daily and monthly attendance.
➢ Receiving parcels letters and other documents.
➢ Receive complaints from the apartments and common areas.
➢ Assist resident schedule of necessary repairs inside the unit under DLP.
➢ Receive cash, card transactions, vouchers and foreign currencies.
➢ Handles store key and vault key, make machine settlement.
➢ Answers telephone calls, (incoming & outgoing calls) handles customer complaints.
➢ Make exchange items and other necessary documents.
➢ Assist and ask the customer to their wants and needs.
➢ Make display and put tag price to the items and replenish.
April 2008- November 2010
EMKE Group of Companies
Lulu Village Muhaisnah 4 Dubai
Job Role: Cashier /Customer Service
Responsibilities: ➢ Handles cash, gift vouchers, credit card transactions & foreign currencies.
➢ Answers incoming and outgoing calls, transfer calls to the office.
➢ Do the paging and announcements within the store premises.
➢ Handles customer complaints regarding the product and any other problem.
➢ Collecting the sales journal from the machines. Make annual inventory.