HR & Training Manager
TIME Hotels
مجموع سنوات الخبرة :24 years, 9 أشهر
North Area, 550+ Keys, 300+ Headcount.
Reporting directly to the General Manager and to the Corporate Office with dotted lines.
Handling 1 Hotel and 1 Hotel Apartment.
Key Responsibilities:
- Performing training needs analysis, identifying the performance gaps by utilizing ADDIE model to strategically link the learning and development activities with company’s business goals.
- Developing competencies and company culture by setting up standards aligned with the company strategy. Prepared and re-designed existing HR&LD forms and policies along with L&D Modules and on-line team site.
- Designing and creating training materials, guides and policies in line with L&D concept, business strategy and needs assessment.
- Establishing talent pool by levels in order to retain and develop them for a long-term growth and stability of the company with a well-targeted succession planning.
- Evaluating and measuring the effectiveness of the training programs with Kirkpatrick’s 4 Level Model to ensure maximum Return on Investment.
- Applying adult learning principles and performance expertise to assess behavioral attributes and skills that impact work performance.
- Managing the annual L&D budget and expenses to achieve and exceed the budgeted KPIs.
Key Achievements:
- Developed and co-facilitated Management Workshops such as Core Competencies, Professional Interviewing Skills and Performance Appraisals.
- Developed and conducted a-3-day Train the Trainer program; led and coached 20 departmental trainers.
- Improved company-wide quality assurance scores from 83% to 92% within a span of six months by regularly conducting, coaching, calibration and training sessions.
- Conducted 114 training hours per employee in the year 2016.
- Sustainability Manager for Green Key Implementation, resulting in achieving the Certification for two consecutive years.
185 Keys, 150 Headcount.
Reporting directly to the General Manager.
Key Responsibilities:
- Developed and led recruitment & selection processes, created the ‘succession planning’ process in order to identify and develop the potential future leaders as well as individuals to maximize the service and the growth of the company.
- Managed payroll administration, career planning & promotions, employee reward and recognition
- Coordinated annual performance reviews for the personnel and conducting performance appraisal training to supervisory staff.
- Organized corporate Employee Engagement Surveys annually and followed up necessary action plans are in place.
- Prepared the financial need within the HR department for the financial budget on a yearly basis
- Chairman along with the house doctor for the Occupational Health and Safety committee
- Planned, organized and conducted regional and corporate training programs and courses to all team members, ensuring that the quality standards are in place.
- Compiled yearly training need analysis by evaluating guest feedback, operational objectives, quality reports, and performance reviews and preparing annual training plan based on the business needs and departmental objectives.
Key Achievements:
- Managed $1.5 million HR Budget with no discrepancies and achieved 13% decrease in the turnover rate.
- Conducted 55 training hours per employee per year.
- Project Leader of Europe area for the Quality Assurance on-line training modules.
- Led the Sustainability team of the hotel and make sure that the actions are in place for the Green Globe certification.
- Guiding foreign and native trade delegations, councils and businessmen to Organized Industrial Zone; informing the industrialists of the international fairs and the incentives supplied for them.
- Advertising of the permanent exhibition center to the chambers and institutions that have accredited connections with foreign trade investments.
- Supporting and assisting the companies in the zone, especially the SMEs (Small and Medium Size Enterprise), to gather every kind of information they need.
- Translating the official website of IAOIZ into English.
- Responsible for the daily operation of Human Resources department.
- Preparing SGK (Social Security Institution) related documents.
- Processing and routing incoming and outgoing mails including all communication with the Head Office.
- Coordinating all employee related functions including New Year party, birthday party, annual picnic etc.
- Screening applications, doing reference checks and maintaining files of qualified applicants for future positions.
- Implementing the tasks of all Human Resources under the direction of the Human Resources Manager.
February 2001: Employed as an interpreter/guide on a basis of fixed-term
July 2002 contract at the Ministry of Foreign Affairs, Istanbul, Turkey
- Translation of official documents.
- Reception and guidance for foreign guests.
- Responsible for liaison and communication of foreign diplomats with the Ministry of Foreign Affairs.
- Conducted grammar, reading, listening, writing lectures within the framework of the annual curriculum.
- Prepared lesson plans, visual materials for ESL activities.
- Created role-plays in order to improve team work among learners.
- Administrated and graded tests and assignments to evaluate learner progress.
- Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
- Designed seasonal programs emphasizing vocabulary, pronunciation and reading comprehension.
June 1997: Employed as an au-pair to improve my English skills.
August 1998 London, England
1993 - 1997: B.A. Degree, Hacettepe University Education Faculty, Department of English Language Teaching Ankara, Turkey
1989 - 1993: High School Diploma, Göztepe Anatolian High School Izmir, Turkey
