Sales Assistant
Rocky Mountain Chocolate Factory
Total years of experience :13 years, 11 Months
*Greeting customers who enter the shop.
*Be involved in stock control and management.
*Assisting shoppers to find the goods and products they are looking for.
*Being responsible for processing cash and card payments.
*Stocking shelves with merchandise.
*Answering queries from customers.
*Reporting discrepancies and problems to the supervisor.
*Giving advice and guidance on product selection to customers.
*Balancing cash registers with receipts.
*Dealing with customer refunds.
*Keeping the store tidy and clean, this includes hovering and mopping.
*Responsible dealing with customer complaints.
*Working within established guidelines, particularly with brands.
*Attaching price tags to merchandise on the shop floor.
*Having a friendly and engaging personality.
*Comfortable working with members of the public.
*Should have a confident manner and should be helpful and polite.
*Assistants should be physically fit as they will be on their feet for most of the day and *may be required to lift large amounts of stock.
*should have a comprehensive understanding of your area of sales i.e. retail, Fast *Moving Consumer Goods, sports equipment etc.
*Able to work as part of a sales team.
*Knowledge of inventory techniques. Should be of a smart appearance and articulate.
*Manage retail staff, among which includes people working on the floor, and the cashiers
*Meet financial goals by analyzing variances; initiating corrective actions in preparing an annual budget; formulating pricing policies and scheduling expenditures
*Make sure pricing is correct
*Work on store displays
*Attend trade shows in order to identify new services and products
*Recruit, Coach, counsel, discipline and train employees
*Evaluate self-on-the-job performance, as well as other staff
*Identify market trends that appeal to customers
*Ensure products are clean and ready to be displayed
*Approve contracts with store vendors
*Maintain inventory and ensure items are in stock
*Analyze financial statements in order to enhance profit making opportunities
*Ensure promotions are accurate and in tune with company’s standards
*Utilize computers to record sales figures, for data analysis and forward planning
*Make sure that health and safety measures are met
*Monitor local competitors
*Ensure that hours of operation are in compliance with local laws
*Maintain health and safety measures and store’s cleanliness
*Organize and distribute staff schedules
*Preside over staff meetings
*Help, drive, motivate, and encourage retail sales staff to achieve sales targets
*Handle customer complaints, issues and questions.
*Assign duties, responsibilities, and work stations to employees in accordance with work requirements. ... Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
• Maintain cleanliness of all outlets on a daily basis. • Solicit feedback from guests concerning the service and food & beverage offerings in all outlets. • Work closely with the Restaurant Manager, Executive Assistant Manager, Food & Beverage and Director of Finance in monthly beverage inventory and quarterly china/glass/silver/linen inventory. • Ensure all daily and monthly reports are detailed and submitted in a timely matter. • Assist the restaurant manager with working closely with Marketing and Social Media Manager to ensure that all promotions and collateral updates (including social media and website information and menu updates) are done in a timely matter. • Assist the Restaurant Manager in planning and setting up special events
*Observe performance and encourage improvement where necessary. • Ensure staffing levels for all outlets are accurate based on hotel and outlet business levels. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes. • Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information. • Remain calm and alert, especially during emergency situation and/or heavy hotel activity, serving as a role model for the staff and other hotel employees. • Ensure basic standard operating procedures for all outlets are in place and are in compliance.
*Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
*Interview clients to determine what kinds of properties they are seeking.
*Gather customer or product information to determine customer needs.
*Coordinate property closings, overseeing signing of documents and disbursement of funds.
*Generate lists of properties that are compatible with buyers' needs and financial resources.
*Obtain property information.
*Contact property owners and advertise services to solicit property sales listings.
*Contact current or potential customers to promote products or services.
*Arrange for title searches to determine whether clients have clear property titles.
*Obtain property information.
*Display commercial, industrial, agricultural, and residential properties to clients and explain their features.
*Explain technical product or service information to customers.
*Deliver promotional presentations to current or prospective customers.
*Review property listings, trade journals, and relevant literature, and attend conventions, seminars, and staff and association meetings to remain knowledgeable about real estate markets.
*Coordinate appointments to show homes to prospective buyers.
*Answer clients' questions regarding construction work, financing, maintenance, repairs, and appraisals.
*Investigate clients' financial and credit status to determine eligibility for financing.(or verify the credit card information)
*Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms
*Arrange meetings between buyers and sellers when details of transactions need to be negotiated.
Management
College
High school graduate
Elementary schools