Chahine Dagher

Sales Coordinator at HIET (UAE / Dubai)
Huda Al Hashmi Industrial Equipment Trading LLC
Reporting to Managing Director and responsible of many tasks
• Stock transactions
• Follow up on customers requests for spare parts ( issue enquiries, prepare Proforma invoices, offers)
• Prepare Sales reports
• Follow on payments regarding approved orders
• Coordinate with technical department for maintenance and installations

Customer Service at ZAKKA Multitec & Ste Jean Zakka
Reporting to Technical Manager and responsible of many tasks:
• Responsible for receiving customer calls for services request
• Responsible for Preparing Daily Service Schedule for all technicians
• Follow up on customers requests for spare parts ( issue enquiries, prepare Proforma invoices, offers)
• Follow up with customers on Preventive Maintenance Agreements ( Propose new Agreement, Renewal of old expired Agreements)
• Collect service feedback from customers after corrective actions
• Responsible for preparing the annual report regarding our customer feedback
• Follow up with customers on complaints received.

Reporting to sales manager and responsible of many tasks:
• Stock transactions
• Coordinate with purchase department(shipment arrival and issue orders)
• Inventory transaction (deliveries, maintaining minimum stock level to avoid any cut in
goods)
• Responsible of issuing a purchase order
Stock control (in/out), always check received goods from suppliers by issuing the Good receipt note (GRN) and also preparing, checking delivered goods to customers by
also preparing the Sales order (SO)
• stock reports ( non moving items, minimum stock level, sales statistics, items history,
stock movement reports, expiry reports)
Internal auditor at Zakka Multitec ( ISO 9001:2008) certificate approved by Bureau veritas

Reporting to the financial manager with certain direct reporting to the senior manager, direct responsible of many tasks:
• Inventory transactions (deliveries, invoicing)
• Daily F/U of customers account and their credit line: credit control V plafond in
coordination with the financial manager
• Daily accounting operations and data entry
• Cash operations: receipts, payments
• Dealers follow up / Stock control (in / out)
• Journal vouchers filings
• Index suppliers, clients and administration data archiving
• Selected strategic assistance to accounting matters
• Activity ratio statistics / forecasts and charts related to company’s inventory
• Accounting statistic report (different fields)

Warehouse Administrator “customer service” at PWC logistics
(Acquired Spinneys’ warehouse)
Responsible of completing process on, in / out stock activity (inbound, outbound) :
• PO processing
• Invoice matching
• Supplier return process
• Creating SO for other stores….
• Update daily plan figures for both activities inbound and outbound.
• Fill reports daily and weekly regarding staff performance and make sure that targets are
being achieved.
• Use the forecast to plan staff availability, communicate with the management team about
any variance to forecast.
• Elaborate weekly reports about the warehouse and comparing the activity between
present week and previous weeks, in order to discuss performance variances.
• Offer suggestions for improving the operation, embrace and accept any change that is
required, undertake any learning or training as required by the company
• Other…

Aug. 2002 - Oct. 2004
Spinneys
Started as Warehouse Picker (preparing goods to be sent to stores) at Nahr El Kalb, on night shift basis (while studying). Then, got promoted to the quality section (responsible for checking items to be sent)
In 2004, I became responsible on outbound activity (stock out); processing customers orders, stock updating and producing report on daily out figures and staff performance