Total Years of Experience: 19 Years, 9 Months
August 2015
To November 2017
Senior Manager IT Governance
at Dubai Parks & Resorts
Location :
United Arab Emirates - Dubai
Joined Dubai Parks & Resorts corporate IT team as a member of the pre-opening IT management team. Oversight on IT program governance, budget & establishing an IT operating model.
• Pre-opening IT program governance, circa USD 140M program budget, across 3 programs. Passive & Security ICT Infrastructure, Active ICT Infrastructure & Smart Services (Web Portals, business apps, business intelligence & integration).
• Establishment of IT program governance - Smart Parks Steering committee & PMO reviews.
• Definition of IT Operating Model - IT functions, IT Organization design & outsourcing strategy.
• IT Policies & processes design.
• Establishment of IT Portfolio function - Post opening CAPEX, OPEX, chargeback model & IT procurement.
• Establishment of IT Governance framework for on-going IT operations.
• Establishment of IT Service Delivery function via implementation of IT policies, processes & Service Now service management tool.
• Pre-opening IT program governance, circa USD 140M program budget, across 3 programs. Passive & Security ICT Infrastructure, Active ICT Infrastructure & Smart Services (Web Portals, business apps, business intelligence & integration).
• Establishment of IT program governance - Smart Parks Steering committee & PMO reviews.
• Definition of IT Operating Model - IT functions, IT Organization design & outsourcing strategy.
• IT Policies & processes design.
• Establishment of IT Portfolio function - Post opening CAPEX, OPEX, chargeback model & IT procurement.
• Establishment of IT Governance framework for on-going IT operations.
• Establishment of IT Service Delivery function via implementation of IT policies, processes & Service Now service management tool.
January 2013
To July 2015
Director of IT Strategy & Governance
at Jumeirah Group
Location :
United Arab Emirates - Dubai
Joined Jumeirah Group in 2006 as IT PMO Manager, rose through promotions to be Director of IT Strategy & Governance, leading IT governance & portfolio functions reporting to the VP - Information Technology.
• IT Financial Planning - Capital & Operational Expenditure.
• Overall IT financial management - IT procurement, review & approval of CAPEX & Operational expenditure.
• Review of IT contracts and strategic technology partnerships.
• Formulation of IT Strategy and alignment with business strategy.
• Owning the COBIT IT Governance framework and ensuring process maturity & improvements.
• Responsible for deployment of ITIL best practices on selected deliver & support processes.
• Responsible for ensuring internal & external audit compliance of IT processes.
• Responsible for formulation & management of IT governance programs to effectively manage IT risks.
• IT Financial Planning - Capital & Operational Expenditure.
• Overall IT financial management - IT procurement, review & approval of CAPEX & Operational expenditure.
• Review of IT contracts and strategic technology partnerships.
• Formulation of IT Strategy and alignment with business strategy.
• Owning the COBIT IT Governance framework and ensuring process maturity & improvements.
• Responsible for deployment of ITIL best practices on selected deliver & support processes.
• Responsible for ensuring internal & external audit compliance of IT processes.
• Responsible for formulation & management of IT governance programs to effectively manage IT risks.
November 2010
To January 2013
IT PMO Director
at Jumeirah Group
Location :
United Arab Emirates - Dubai
• Managing and aligning the overall IT PMO strategy with the IT strategy and business strategy.
• Owning the IT project management process and ensuring process improvements.
• Managing the IT projects portfolio by ensuring project governance across all IT projects and delivering projects within the assigned time, quality and budgetary parameters.
• Reviewing programs / projects as per Jumeirah IT Project Management Framework, project risk management project resource management.
• Chairing IT Projects Committee & program steering committees.
• Coaching & mentoring project managers on PM methodologies.
• Owning the IT project management process and ensuring process improvements.
• Managing the IT projects portfolio by ensuring project governance across all IT projects and delivering projects within the assigned time, quality and budgetary parameters.
• Reviewing programs / projects as per Jumeirah IT Project Management Framework, project risk management project resource management.
• Chairing IT Projects Committee & program steering committees.
• Coaching & mentoring project managers on PM methodologies.
January 2010
To November 2010
IT Program Director
at Jumeirah Group
Location :
United Arab Emirates - Dubai
• Managed IT Project Management Office
• Program management of the re-implementation of Oracle eBusiness Suite ERP implementation across Jumeirah
• Program management of the re-implementation of Oracle eBusiness Suite ERP implementation across Jumeirah
July 2006
To January 2010
IT PMO Manager
at Jumeirah Group
Location :
United Arab Emirates - Dubai
• Managed IT Project Management Office.
• Formulated the Jumeirah IT Project Management Framework.
• Owned and maintained the Jumeirah IT Project Management Framework, executed IT projects in compliant with the
framework and reviewed IT projects to attain assigned business objectives.
Achievements:
• Established the IT Strategy & Governance Function.
• Set up the IT Governance Framework (COBIT, ITIL frameworks and IT process management).
• Established the IT Project Management Office and Jumeirah IT Project Management Framework.
• Successful turn around of key failed Business Solution projects.
• Won the Jumeirah Corporate Mentor Award.
• Member of the Dubai Holding Business Excellence program and acted as Internal Assessor in Dubai Holding Business
Excellence Award based on the EFQM (European Federation for Quality Management) excellence framework.
• Formulated the Jumeirah IT Project Management Framework.
• Owned and maintained the Jumeirah IT Project Management Framework, executed IT projects in compliant with the
framework and reviewed IT projects to attain assigned business objectives.
Achievements:
• Established the IT Strategy & Governance Function.
• Set up the IT Governance Framework (COBIT, ITIL frameworks and IT process management).
• Established the IT Project Management Office and Jumeirah IT Project Management Framework.
• Successful turn around of key failed Business Solution projects.
• Won the Jumeirah Corporate Mentor Award.
• Member of the Dubai Holding Business Excellence program and acted as Internal Assessor in Dubai Holding Business
Excellence Award based on the EFQM (European Federation for Quality Management) excellence framework.
June 2004
To June 2006
Senior Officer - Business Process Improvement
at Union National Bank
Location :
United Arab Emirates - Abu Dhabi
• Worked in the Strategic Projects & Process Improvement Dept., led a team of 2 personnel, reported to the AVP and
involved in project management and strategic management.
• Responsible for reducing operating costs and improving service quality through organizational improvements,
process re-engineering and outsourcing activities.
• Involved in business analysis, developing methodologies and executing several projects.
involved in project management and strategic management.
• Responsible for reducing operating costs and improving service quality through organizational improvements,
process re-engineering and outsourcing activities.
• Involved in business analysis, developing methodologies and executing several projects.
April 2003
To May 2004
Business Analyst
at Emirates Group
Location :
United Arab Emirates - Dubai
• Reported to the Manager Information Systems - Group Services, as a consultant through John Keells Computer
Services and provided consultancy services in implementation of information systems.
• Involved in handling business analysis, process re-engineering and project management activities.
• Acted as the single point of contact between the Group Services (Finance, HR and IT) & CRM relationships and
Mercator (IT Division) and executed various projects.
Services and provided consultancy services in implementation of information systems.
• Involved in handling business analysis, process re-engineering and project management activities.
• Acted as the single point of contact between the Group Services (Finance, HR and IT) & CRM relationships and
Mercator (IT Division) and executed various projects.
April 2000
To April 2003
Business Solutions Consultant
at John Keells Computer Services
Location :
Sri Lanka - Colombo 5
• Led a team of 4 personnel, reported to the Head of Consulting and delivered consultancy in ERP & eBusiness systems
implementation, formulated IT/IS strategy and reviewed Information systems.
• Involved in business system analysis, providing functional consulting in Oracle eBusiness Suite including integration of
Human Resources Management System and Financials.
• Worked in the John Keells Holdings Group Human Resources Division, developed HR solution across the Group,
transferred domain knowledge to the MIS Division of JKH.
• Managed John Keells Leisure Sector e-Business Initiative, identified the Best Practices for the Hotels and Tour
Companies by studying HR practices at Hilton Hotels and Taj Hotel chain.
• Information Systems Review for MAST Lanka (Pvt.) Ltd. and conducted general outline study of the existing key
business processes across the organization.
• Project manager for the implementation of Oracle HRMS Applications for John Keells Computer Services (JKCS).
implementation, formulated IT/IS strategy and reviewed Information systems.
• Involved in business system analysis, providing functional consulting in Oracle eBusiness Suite including integration of
Human Resources Management System and Financials.
• Worked in the John Keells Holdings Group Human Resources Division, developed HR solution across the Group,
transferred domain knowledge to the MIS Division of JKH.
• Managed John Keells Leisure Sector e-Business Initiative, identified the Best Practices for the Hotels and Tour
Companies by studying HR practices at Hilton Hotels and Taj Hotel chain.
• Information Systems Review for MAST Lanka (Pvt.) Ltd. and conducted general outline study of the existing key
business processes across the organization.
• Project manager for the implementation of Oracle HRMS Applications for John Keells Computer Services (JKCS).
March 1998
To April 2000
Enterprise Applications Project Manager
at hSENID Software International
Location :
Sri Lanka - Colombo 7
• Responsible for project management, account management of ERP solutions development and implementation in
varied business domains including Oil & Gas, Telecommunication and Manufacturing.
• Involved in software design & development, IS quality assurance, business systems analysis, database design and
implementation of IS infrastructure projects.
varied business domains including Oil & Gas, Telecommunication and Manufacturing.
• Involved in software design & development, IS quality assurance, business systems analysis, database design and
implementation of IS infrastructure projects.
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