Chandan Singh

Working as SAP EPPM/PS Solution Architect with Wisys (Alwatania Information Systems) Saudi Arabia from August 2024, having overall 19.8+ years of professional experience out of which 15.2+ years as SAP functional experience in the Implementation, Customization, Configuration, Enhancements and Review/advisory of SAP system.
Have expertise for SAP functional modules, SAP PS/PPM/IM/PM/EAM & DMS along with deep insights of integrated area of SD, MM, PP, QM, FI-CO-AA & EHS, etc.

Expertise in projectized business process solution design & delivery, which includes customer, capital & overhead project scenarios. SAP PS solution expert which includes processes like, Project structuring, Project scheduling, various project cost planning techniques, Project budgeting, Project progress, milestone trend analysis, Project reporting functions, enhancements, Dashboards, Analytical reports etc….

Strong integration knowledge on SAP PS with other modules, Project procurement, grouping, Project MRP (PS-MM), Project billing scenarios, assembly processing (PS-SD), Maintenance projects (PS-PM, ETM), Project CATS (PS-HR), Manufacturing / Engineering Projects (PS-PP), Project period end processing & closure (PS-CO), Resource Related Billing (RRB), Result Analysis- WIP, Settlement & Allocations etc…

Good understanding on Portfolio Structure (Portfolio & Buckets), Initiative type, Item type, Workflows, Statuses, Capacity Planning, and financial planning. Configuring Scoring Model, Collection, Review, Questionnaires and Stage Gate approvals methodology. Hands on knowledge on Portfolio & Project administration in PPM including template management.

Mapping entire Plant Maintenance Business Processes like Regular Maintenance, Breakdown Maintenance, Preventive Maintenance, Refurbishment Process, Calibration Process.
Configuring PM Master Data Records -Planning Plant, Functional Location, Equipment Master, Bill of Materials, Work Centres, Order types, Notification types, Task list, Class & Characteristics, Catalogue & Code Groups, Measuring Points & Maintenance Plans.

Working as SAP EPPM/PS Solution Architect with Wisys (Alwatania Information Systems) Saudi Arabia from August 2024, having overall 19.8+ years of professional experience out of which 15.2+ years as SAP functional experience in the Implementation, Customization, Configuration, Enhancements and Review/advisory of SAP system.
Have expertise for SAP functional modules, SAP PS/PPM/IM/PM/EAM & DMS along with deep insights of integrated area of SD, MM, PP, QM, FI-CO-AA & EHS, etc.

Expertise in projectized business process solution design & delivery, which includes customer, capital & overhead project scenarios. SAP PS solution expert which includes processes like, Project structuring, Project scheduling, various project cost planning techniques, Project budgeting, Project progress, milestone trend analysis, Project reporting functions, enhancements, Dashboards, Analytical reports etc….

Strong integration knowledge on SAP PS with other modules, Project procurement, grouping, Project MRP (PS-MM), Project billing scenarios, assembly processing (PS-SD), Maintenance projects (PS-PM, ETM), Project CATS (PS-HR), Manufacturing / Engineering Projects (PS-PP), Project period end processing & closure (PS-CO), Resource Related Billing (RRB), Result Analysis- WIP, Settlement & Allocations etc…

Good understanding on Portfolio Structure (Portfolio & Buckets), Initiative type, Item type, Workflows, Statuses, Capacity Planning, and financial planning. Configuring Scoring Model, Collection, Review, Questionnaires and Stage Gate approvals methodology. Hands on knowledge on Portfolio & Project administration in PPM including template management.

Mapping entire Plant Maintenance Business Processes like Regular Maintenance, Breakdown Maintenance, Preventive Maintenance, Refurbishment Process, Calibration Process.
Configuring PM Master Data Records -Planning Plant, Functional Location, Equipment Master, Bill of Materials, Work Centres, Order types, Notification types, Task list, Class & Characteristics, Catalogue & Code Groups, Measuring Points & Maintenance Plans.

i) ABRAJ Energy services S.A.O.C. Oman
ii) Sohar Aluminum Oman
iii) BSC closed
iv)
Functional
 Discussions with Business Process Owners/Users to understand the documentation,
development, testing, and documentation of test results etc.
 Support for PS, PM & DMS issues raised by business.
 Responsible for the facilitation of internal SAP Project System.
 Develop and enhance training material for clients and new employees.
 Recommended best practices and benchmarking.
 Provide customer production support via internal helpdesk ticket tracking system.
 Worked on project systems activities that included analysis of reporting requirements and
relationship to cost centre reports.
 Handling, resolving and providing solutions to various problems/issues raised by the end user.
 Discussions with Business Process Owners/Users to understand the documentation,
development, testing, and documentation of test results etc.
 Interacting with end users for more information through net meeting/ phone calls/e-mails for
resolving of tickets based on severity levels.
 Conducted Information sessions for End Users.

 Preparation of Business Blueprint Document.
 Interaction with core team members to understand the AS-IS system and to model the To-Be
system.
 Understanding of Project Coding Masks during Customizing and special characters involved
in coding.
 Designed and implemented configuration of SAP PS module, including but not limited to Project
Code Key and Mask ID, Project Profiles, Project Types, and User Statuses.
 Design and Development of Activities and Networks for Date planning, Cost planning,
Resource Planning, Execution and Monitoring.
 WBS creation using Project Builder, Project Planning Board, Structure Planning with
WBS data, Network Data and Project Version Data in Project System (PS).
 Maintained Time & Capacity Planning, Production resources, DIP Profiles and Plan
Versions in PS (Project System).
 Used Milestone Trend Analyses (MTA) to analyse actual dates of the project with the
planned dates; assigned Milestone to Activities or WBS elements.

 Prepare an annual Sales and Marketing strategy and budget, and continuously monitor and
report on its achievements on a weekly, monthly and annual basis.
 Prepare weekly sales and marketing reports for submission to the AVP.
 Based on marketing reports and sales performance revise strategies accordingly
 a weekly basis and submit to the Asst Vice President.
 Oversee all customer inquiries and requests are appropriately responded to in a timely
manner.
 Oversee product research and development according to market trends and customer
demand.
 Oversee all advertising, publicity, and brand management.
 Lead on customer satisfaction surveys and report to management to inform on
implications/future sales strategies.
 Coordinate feasibility studies on proposed products.
 Liaise with line departments with regards to performance on manufacturing, transportation of
goods to customers, and invoicing.
 Appraise the performance of the Marketing and Sales team members.
 Review requests by line managers to recruit new employees and make appropriate
recommendations to the Human Resource Department.
 Any other duties assigned by the AVP.

 Handling Customers queries and issues for an ISP Process.
 Providing solution for all billing, payment, technical issues.
 Responsible for selling value added services to the Customers.
 Responsible for maintaining the VOC, AHT and metrics scores.
 Call Monitoring SR auditing of the agent.
 Maintain the documentation Report for whole process the Exact Documentation.
 Perform quality checks, develop and review performance reports, identify areas to improve,
and implement measures to improve performance levels and meet objectives.
 Monitor interaction between staff and callers to ensure quality assurance standards.
 Review call centre statistics to measure staff performance and the need for improvement.
 Taking up different projects basis the process requirement.
 Maintain the floor discipline & to take care of the attendance record of the all team.
 Maintain the SL & AL and AHT of the process & arranging the Buddy session for the new
recruits.
 Take the pre-post shift Briefing, Take care of the agent Productivity & Quality.
 Arrange the Quality Session, Refresher Training for the Bottom performer of the Team.
 Maintain the Team Tracker, Performance trend & Manpower tracker.
 Take the One-on-One session with Team at the end of the week and give the weekly feedback
on performance