charbel el haddad, Exams supervisor

charbel el haddad

Exams supervisor

British council - lebanon

Location
Lebanon - Beirut
Education
Bachelor's degree, Hotel management
Experience
24 years, 5 Months

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Work Experience

Total years of experience :24 years, 5 Months

Exams supervisor at British council - lebanon
  • Lebanon - Beirut
  • My current job since August 2014

• Transports highly confidential test materials from one location to another.
• Oversees the work of Examination Proctors during the administration of examinations.
• Reads standard instructions to candidates.
• Monitors test rooms during the administration of examinations.

Restaurant Floor Manager at Timo Italian
  • Lebanon - Beirut
  • December 2022 to November 2023

• Manage and oversee the entire restaurant operations and ensure food delivery of superior guests.
• Organize private events for the restaurant when necessary.
• Plan new and updated existing menus and providing best guest service.
• Reporting to the restaurant owner and coordinating with him regarding all operations.
• Respond efficiently to guest questions and complaints in a respectful manner.
• Implement all weekly and monthly inventory supply count and audit + schedule work shifts for staff.
Conduct training sessions for employees and introduce them to new working methods.

Restaurant Floor Manager at Mindset
  • Lebanon - Beirut
  • June 2021 to October 2022

• Manage and oversee the entire restaurant operations and ensure food delivery of superior guests.
• Organize private events for the restaurant when necessary.
• Plan new and updated existing menus and providing best guest service.
• Reporting to the restaurant owner and coordinating with him regarding all operations.
• Respond efficiently to guest questions and complaints in a respectful manner.
• Implement all weekly and monthly inventory supply count and audit + schedule work shifts for staff.
Conduct training sessions for employees and introduce them to new working methods.

Executive Chef at FAZE II
  • Lebanon - Beirut
  • January 2019 to January 2020

Ensuring promptness, freshness, and quality of dishes.
• Implementing hygiene policies and examining equipment for cleanliness.
• Designing new recipes, planning menus, and selecting plate presentations.
• Reviewing staffing levels to meet service, operational, and financial objectives.
• Hiring and training kitchen staff, such as cooks, food preparation workers, and dishwashers.
• Performing administrative tasks, taking stock of food and equipment supplies, and doing purchase
orders.
• Setting and monitoring performance standards for staff.
• Obtaining feedback on food and service quality, and handling customer problems and complaints.

Assistant Chef at Amelia Beiru
  • Lebanon
  • January 2018 to January 2019

Work with the Chef to coordinate and carry out the preparation of all meals (i.e., breakfast, lunch, and
dinner - including appetizers desserts and occasional hot snacks.)
• Apply morning preparation of breakfast pastries such as coffee cakes or muffins, but such assignments
vary, and are entirely at the Chef's discretion.
• Help the Chef prepare meals using a variety of normal kitchen tools, as well as galley appliances such as
food processors, mixers, blenders, ovens, ranges and grills.
• Support plate meals for guests and, on occasion, help arrange sack lunches for guests planning extended
outings.
• Regularly clean and sanitize galley walls, range hood, overheads, cabinet faces, reefer
and freezer interiors, and cabinet interiors.

Restaurant Manager at Sky Cafe
  • Lebanon
  • January 2012 to January 2017

Manage and oversee the entire restaurant operations and ensure food delivery of superior guests.
• Organize private events for the restaurant when necessary.
• Plan new and update existing menus and providing best guest service.
• Reporting to the restaurant owner and coordinating with him regarding all operations.
• Respond efficiently to guest questions and complaints in a respectful manner.
• Implement all weekly and monthly inventory supply count and audit + schedule work shifts for staff.
• Conduct training sessions for employees and introduce them to new working methods.

Floor Manager at Fame Resto - Club
  • Lebanon
  • January 2011 to January 2012
Restaurant Supervisor at Bice Italian Restauran
  • Lebanon
  • January 2010 to January 2011
Branch Manager at Nando’s
  • Lebanon
  • January 2007 to January 2010
Assistant Branch Manager at Ichiban
  • Lebanon
  • January 2006 to January 2007
Assistant Manager at Le Grey Restauran
  • Lebanon
  • January 2005 to January 2006
Floor Manager at Idarat, Byblos Bank
  • Lebanon
  • January 2000 to January 2005

Education

Bachelor's degree, Hotel management
  • at Francel
  • January 1996

High school or equivalent, Hotel management
  • at Ecole Hotelier - Hospitality Institute
  • January 1994

Specialties & Skills

Guest Satisfaction
Feedback
Operation
Supplies
Schedules
INVENTORY MANAGEMENT
REPORTS
STAFFING
CRITICAL THINKING
CUSTOMER SERVICE
EMPLOYEE RELATIONS
LEADERSHIP
PRESENTATION SKILLS
PROCESSORS

Languages

Arabic
Expert
English
Expert

Training and Certifications

Child Protection / First Aid / Fire Marshall / Document Fraud Detection (Training)
Training Institute:
British council
Date Attended:
October 2021
Duration:
20 hours

Hobbies

  • Cooking