ميدو dissanayake

• On call support base with client request and concerns in service 24x7.
• Manage and handle incidents report raised by Clients to ensure it will resolve within SLA.
• Field Support for implementation, installation, configuration and troubleshooting for Avaya Aura and IP Office PABX.
• Implementation, configuration and administration of AVP / CM 7.1 / 8.1 Duplex / Utility Services / System Manager / Session Manager / WebLM / Media Gateways.
• Implementation, configuration and administration of SBCE SIP Trunk and Remote Worker.
• Configure PRI and SIP Trunk line, IP Phone extension, Agent extension and SIP extension for Telematrix and AEI Phone in CM and System Manager.
• Configuration and administration of CMS Server and CMS Supervisor Rel.18
• Configuration and administration of DNS / HTTP Server and Linux NTP Server.
• Train end-users on report creation
• Supporting the client through early problem detection, idea integration, and advising on “best practices”
• Work closely with end-users to gather report requirements and ensure proper testing/validation
• Field Support for implementation, installation, configuration and troubleshooting for HP Aruba Network.
• Provide Project handover document / high level designs / low level designs / operational and maintenance documents and training documents.
• Provide network / voice diagram and system configuration for project completion to customer.
• Cisco CUCM Installation and Administration

• On call support base with client request and concerns in service 24x7.
• Manage and handle incidents report raised by Clients to ensure it will resolve within SLA.
• Field Support for implementation, installation, configuration and troubleshooting for Avaya Aura and IP Office PABX.
• Implementation, configuration and administration of AVP / CM 7.1 / 8.1 Duplex / Utility Services / System Manager / Session Manager / WebLM / Media Gateways.
• Implementation, configuration and administration of SBCE SIP Trunk and Remote Worker.
• Configure PRI and SIP Trunk line, IP Phone extension, Agent extension and SIP extension for Telematrix and AEI Phone in CM and System Manager.
• Configuration and administration of CMS Server and CMS Supervisor Rel.18
• Configuration and administration of DNS / HTTP Server and Linux NTP Server.
• Train end-users on report creation
• Supporting the client through early problem detection, idea integration, and advising on “best practices”
• Work closely with end-users to gather report requirements and ensure proper testing/validation
• Field Support for implementation, installation, configuration and troubleshooting for HP Aruba Network.
• Provide Project handover document / high level designs / low level designs / operational and maintenance documents and training documents.
• Provide network / voice diagram and system configuration for project completion to customer.
• Cisco CUCM Installation and Administration

The company involved in providing total IT solutions to various Businesses
Organizations in Sri Lanka and world wide.

My role of play as an Associate Infrastructure Engineer is Monitoring and
providing Level 2 support to MphasiS word wide network.

Stuff support in computer hardware, network, office package.

Computer Network Technician

Customer support in computer hardware, networking, office package, applications software... ect.

stuff support in computer hardware, networking, office package.. ect.